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Supervisor - Front Office

$20 per hour

Bally’s Corporation

Responsibilities Participate regularly in departmental and company meetings. Hold pre-shift meetings. Ensure customer service standards are met and retained. Must be always friendly and courteous. Answer phones within three (3) rings while following the company phone script. Accurately take messages for guests and initiate actions as needed. Accurately check guests in and out of the hotel and RV Park by following company procedure standards. Ensure proper ID and a form of payment is obtained during guest check in. Accurately balance cash drawer daily. Select a room in accordance with hotel availability and guest request. Create and update guest reservations upon request based on hotel and RV park availability. Ensure to complete daily reports, audits, and checklists in a timely manner. Train all team members within the department to uphold company service standards. Assist the Director of Hotel Operations with creating and updating departmental policies and procedures to ensure effectiveness and relevance. Conduct wake-up calls and schedule as needed. Send and receive faxes. Complete a daily bucket check. Manage guest service calls, requests, and complaints. Create and update shift schedules. Accurately track team members attendance, behaviors, and performance. Assist housekeeping department with inspections, cleaning tasks, communication, etc. as needed. Qualifications High School Diploma/GED 3+ years similar work experience Computer experience required Able to effectively communicate verbally in English Able to satisfactorily complete assignable work tasks requested by the department leader. Must proactively prioritize needs and effectively manage resources. Immediately report any safety hazards, problems, or maintenance issues to the appropriate party. Be able to complete group check-ins and billing in a timely manner. Other duties as assigned The starting rate for this position is : $20.00 per hour Working Environment & Physical Efforts The hospitality industry is a 24 Hour 365‑day operation. This position will primarily be indoor under controlled temperatures. Frequent: sitting with repetitive movement of fingers, legs, arms, and hands, walking, reaching, and lifting up to 10 pounds Occasional: Kneeling, pulling, pushing and lifting up to 50 pounds #J-18808-Ljbffr Bally’s Corporation

Vacancy posted 2 days ago
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