Shift Leader

Shift Lead

Summary of Job Function
Our Shift Leads are responsible for enthusiastically leading and motivating the restaurant team to achieve the highest levels of customer service satisfaction. The Shift Lead manages the restaurant in the absence of the General Manager and/or Assistant Manager and is responsible for managing the daily operations of the store.

Responsibilities

• Direct Team Members as they perform the activities necessary for a successful shift operation. Responsible for maintaining the continuity of the shift operations.
• Implement and execute all the administrative responsibilities (i.e., petty cash, daily deposits, inventories, daily reports) directly related to his/her shift operation or as delegated by the Restaurant General Manager.
• Accountable for products being of specified quality and quantity, that equipment is operating properly, that sanitation standards are complied with, and that the restaurant is maintained in a neat and attractive manner.
• May be responsible for the assignment of job positions to insure efficient operation, in accordance with company policy and the respective state and federal labor laws.
• Utilizes company training tools to provide shift employees with training in food preparation, sanitation, proper appearance, guest relations, suggested selling techniques, safety, etc., increasing their proficiency and value to the restaurant.
• Receive and resolve guest complaints in a tactful manner, ensuring guest satisfaction.
• Take inventory of stock when closing the restaurant at night in order to provide management with the data needed to order supplies and identify shortages.
• Insure that all company security and operations policies are followed.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities

• Excellent people leadership and guest service skills required
• Ability to work in a fast-paced environment
• Ability to resolve issues in compliance with Mabo standards
• Available to work all shifts, weekends, and holidays
• Reliable transportation
• Ability to effectively utilize company computer, email, and restaurant software.

Education and Experience

• Must have a high school diploma or equivalent
• Minimum of 1 year restaurant experience

Physical Demands

• Must be able to lift up to 50 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds
• Consistently handles product preparation
• Ability to kneel, bend, and follow proper lifting procedures
• Consistently lifts for product preparation, stocking, and inventory
• Ability to work at a rapid pace
• Ability to stand on feet for 8+ hours

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.