Business Systems Analyst IV

Business Systems Analyst IVThe Business Systems Analyst IV is a liaison between end-users/clients and the Information Technology department. The position is responsible for reviewing, analyzing, and evaluating business systems and user needs. Formulates systems to parallel overall business strategies; writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.Essential duties and responsibilities include the following. Other duties may be assigned.Interviews end-users/customers to define business requirements for complex software modifications and enhancements. Meets with external clients to discuss enhancement requests as needed.Translates business requirements by reviewing, analyzing and evaluating needs into functional specifications. Coordinates and responds to requests for changes from original specifications.Facilitates design sessions with the business and technical resources to ensure that the solutions meets the needs of the business. Consults with technical teams on design and database issues.Defines and documents requirements business rules to assist in the development of software specifications to include system requirements, flow charts, report mock-ups, and business rules.Drives and/or leads projects to completion for assigned projects. Develops project plans, prioritize project tasks, and provides regular status updates on project progress to management and stakeholders.Develops business processes that ensure developed application meets all project requirements. Ensures that projects are completed on time, accurate to defined specifications and within budget.Performs quality control checks on software before it is released to the QA department. Provides support to software development and QA staff as needed.Handles, prioritizes and manages multiple Service Requests (SR's) throughout entire software development life cycle. Handles software release management of designated applications.May mentor and provide functional work direction to less experienced Business Systems Analysts.Supervisory ResponsibilitiesNo supervisory responsibilitiesClient ResponsibilitiesThis is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; respond promptly to client needs; solicit client feedback to improve service; respond to requests for service and assistance from clients; meet commitments to clients.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceBS/BA and 6+ years' experience or equivalent combination of education and experience, and 2 years of SME in respective areasComputer SkillsTo perform this job successfully, an individual should have knowledge of: Visio, Securt CRT, Design software and Microsoft Office (Outlook, Word, Excel, PowerPoint, Access). Oracle database; JAVA, On-line transaction processing (OLTP), AIX/Solaris and integrated development platforms. Familiar with relational databases and client server concepts.Certificates, Licenses, RegistrationsNone required; Certified Business Analysis Professional (preferred)Other Skills and AbilitiesWorking knowledge of software development life cycle (SDLC).Good understanding of supported MedImpact products and services from a business and technical perspective.Good project planning skills (creation and definition)Negotiation skillsBusiness requirements gathering and elicitation techniquesUse Case Modeling & Solutions requirementsActivity and Swim Lane DiagramsConflict management skillsLeading and facilitating meetingsInterviewing skills to understand customer needsGood interpersonal and communications skills (written/verbal)Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Mathematical SkillsAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Language SkillsAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Competencies To perform the job successfully, an individual should demonstrate the following competencies:ComposureDecision QualityOrganizational AgilityProblem SolvingCustomer FocusDrive for ResultsPeer RelationsTime ManagementDealing with AmbiguityLearning on the FlyPolitical SavvyPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).Work LocationThis position must work on-site at the San Diego Headquarters for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders. Remote work is not an option for these purposes.Working HoursThis is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, at weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.TravelThis position requires no travel, however attendance maybe required at various local conferences and meetings.The Perks:Medical / Dental / Vision / Wellness ProgramsPaid Time Off / Company Paid HolidaysIncentive Compensation401K with Company matchLife and Disability InsuranceTuition ReimbursementEmployee Referral BonusEqual Opportunity Employer, Male/Female/Disabilities/VeteransOSHA/ADA:To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.