Program Service Coordinator

Responsibilities

Key Responsibilities:

• Coordinate the end-to-end flow of product samples, from receipt through final approval and disposition, ensuring full chain of custody at every stage.
• Maintain accurate receipt and approval status records, confirming each sample package is complete and properly documented.
• Partner with stakeholders across the organization to advance reviews and proactively resolve delays or missing information.
• Arrange daily shipments and maintain detailed shipping records documenting the contents of every carton. Other responsibilities:
• Work with and report on data, spreadsheets and status of client work being done throughout UL Retail and Consumer Products fulfillment locations.
• Perform UL and client systems data entry and extraction as well as participate in process automation projects.
• Coordinate and compile client deliverables.
• Manage updates and dissemination of client documents, processes and related information in accordance with established governance and quality control principles.
• Perform data and submission monitoring, tracking, scheduling, analysis etc. as requested by management.
• Perform administrative maintenance and portal management for a variety of UL or client systems and databases as needed.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

Qualifications

• Diploma or equivalent, plus three years of directly related experience.
• Experience in various databases a plus.
• Effective computer and communication skills in English, written, and verbal.
• Experience with Microsoft Office including Excel.

What we offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $56,600 to $75,400 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

Required Skills

• Change Management Processes
• Coaching and Mentoring
• Communication Skills
• Cross-functional Teamwork
• Customer Service Software
• Data Analytics Support
• Data Reports Analysis
• IT Ticketing System
• Microsoft Office
• Presentation Skills
• Process Improvement
• Process Improvement Initiatives
• Project Management Support
• Regulatory Compliance Support
• Resolving Difficult Troubleshooting Issue
• System Troubleshooting Techniques
• Technical Documentation
• Technical Problem
• Time Management

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

About the Team

From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we're involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people's lives.

Job Info

• Job Identification 11460
• Job Category Program/Project Management
• Degree Level Associate's Degree
• Job Shift Day
• Locations New York, NY, United States Lowell, AR, United States