Service Desk Coordinator

Job DescriptionJob DescriptionPaul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.Service Desk Coordinator RoleThe Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.What We Are Looking ForThe ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.Skills/Competencies Required:Experience in guest serviceExcellent organization, coaching, and communication skillsSkills in supervision, teamwork, documentation, and return on investmentSolid work history with verifiable referencesPassion for the beauty industryHonesty and professionalismPrevious cash management and balancing cash drawersExperience in handling high volume phone calls preferredPaul Mitchell The School NYC is an equal opportunity employer. Job Posted by ApplicantPro