Information Technology Specialist

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. The work of this position requires designing, developing, and implementing ServiceNow solutions and supporting integration of IT programs and services. Designing, developing, and implementing ServiceNow solutions, including ITSM, ITOM, SecOps, and related modules, ensuring alignment with IRS enterprise architecture and business requirements. Developing and managing integrations between ServiceNow and external systems (e.g., identity management, monitoring tools, data repositories, and legacy IRS systems) using APIs, MID Servers, and web services. Implementing and maintaining ServiceNow security capabilities, including role-based access controls, Access Control Lists (ACLs), data protection mechanisms, and secure coding practices in accordance with federal IT security standards. Reviewing and evaluating systems, applications, and architectures for integration with ServiceNow; identifying risks and recommending mitigation strategies to ensure secure and efficient interoperability.