Digital Risk and Control Manager - Executive Director

Job Description

As a Digital Risk and Control Manager – Lead, you will drive risk management and control oversight for digital product banking products & experiences. You will support Product Managers in transforming digital experiences, advising on operational risks, and enabling teams to deliver innovative products powered by traditional AI, generative AI, and agentic AI capabilities. Your leadership will ensure superior customer outcomes while maintaining a robust controls environment that safeguards the firm's safety, stability, and resilience. 

Key Responsibilities

• Oversee risks and controls as part of the first line of defense, identifying weaknesses, recommending improvements, and educating the business on risk posture across the digital product ecosystem—including initiatives leveraging traditional AI, generative AI, and agentic AI.
• Develop and execute strategies across control frameworks, designing effective end-to-end control solutions for technology builds in collaboration with stakeholders.
• Foster a culture of partnership, collaboration, and transparency with product teams and other functions, serving as a subject matter expert and escalation point for control obligations.
• Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), embedding controls into the product development lifecycle to reduce financial loss, regulatory exposure, and reputational risk.
• Lead and motivate a team to minimize financial loss, regulatory exposure, and reputational risk, while providing feedback and training on risk concepts to support innovative digital experiences.
• Identify, quantify, communicate, and manage business risks, providing resolution recommendations and pinpointing root causes and key themes.
• Collaborate with Product teams to develop creative risk management solutions that enhance customer experience and ensure effective, sustainable controls.

• Advise and educate partners on risk identification and control design to deliver innovative experiences within risk appetite, especially for products utilizing advanced AI capabilities.

   

Required Qualifications, Capabilities and Skills

• 15+ years of risk & controls management or relatable experience, supporting the development of digital products (emphasis on Traditional AI, Generative AI, and Agentic AI) with a strong ability to evaluate adequacy of business risk and control environment.
• Exceptional leadership, organizational, problem solving, and analytical skills; solid critical thinking and analysis in technical scenarios; attention to detail and ability to synthesize large amounts of data and formulate creative and innovative solutions to complex problems.
• Ability to think from first principles, take innovative approaches to address user needs, and work effectively in highly agile environments, delivering value amidst uncertainty and continuous change.
• Strong presentation skills, including generating presentations and effectively communicating to senior management.
• Experience working in financial services or a highly regulated industry.
• Comfortable working with modern collaboration tools like Jira, Confluence, Teams, etc.

• Able to work autonomously to affect change—flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result in a fast-paced, results-driven environment.

   

Preferred Qualifications, Capabilities and Skills

• Experience working with Data, AI, and CRM products strongly preferred.
• Experience and familiarity with the Product Operating Model and Product Development Lifecycle.
• Experience leading and developing teams to achieve organizational goals.
• Experience working in a matrix management model across globally diverse, virtual teams to deliver strategic initiatives and commitments, ideally leveraging product and Agile principles.
• Exceptional networking, interpersonal, collaboration, openness, and relationship-building skills.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.