Parking Attendant II

The County of Riverside's Facilities Management Department is seeking to fill one Parking Attendant II vacancy that will be assigned to the Facilities Management Department in Riverside.

The Parking Attendant II will perform a variety of customer service duties related to the control of County parking structure facilities; and to do other work as required.

Competitive candidate will possess experience with debit and credit transactions, recordkeeping skills, have knowledge of Microsoft Access, and transaction reports.
This position follows a 5/40 schedule Monday - Friday, 10am to 7:30pm.

The Parking Attendant series provides first-line customer service to internal and external clients relative to County parking structure facilities. Incumbents typically type, file, sort and process materials; maintain records; process records; compose and edit reports and correspondence; gather information; provide information to the public concerning departmental or County operations; receive and record payments; operate a variety of office equipment including but not limited to: word processors, micro-computers, mini-computers, computer terminals, duplicating machines, calculators; and prepare a variety of forms and documents.

This is the journey level in this series and differs from the Parking Attendant I in that a variety of clerical support tasks are the primary function of support at the journey level. Incumbents function within a framework of established procedures and are expected to perform with minimal assistance and to provide coverage and support as needed. Satisfactory performance requires the use of independent judgment in selecting proper work methods within approved alternatives.

Meet the Team!

Riverside County Department of Facilities Management provides property management and operations services for county owned and leased facilities throughout the 7,200 square miles of Riverside County and over 14 million square feet of space. The department is responsible for keeping county buildings safe, comfortable and productive for both county staff and the public.• Receives and returns telephone calls pertaining to a variety of parking needs, concerns and questions in Parking Structure business office or attendant booth.

• Maintains formal Parking-Card Issuance waiting list.

• Creates and maintains Excel spreadsheets reports with general parking information.

• Monitors and submits system activity access-card validity and activity reports when requested.

• Maintain parking service file system; process and file all service forms.

• Maintains and submits daily cashier, lane, and account reports to Facilities Management accounting staff.

• Receipts and logs monthly payments of cash or checks received.

• Direct traffic and monitor the use of parking spaces required for the County of Riverside and visiting agencies.

• Provides coverage in Parking Structure Booth as needed.

• Assists visitors by offering parking information; lot directions, space availability, location of designated exit(s) to parking structure, elevators, stairs, surrounding area map directions to government buildings in local area.

• Handles and deposits daily cash received to Facilities Management accounting staff as needed.

• Activates and deactivates monthly access cards as needed.

• Completes accident report, "First Contact Report", for all accidents (vehicle/pedestrian) that occur in the Parking Structure and notifies supervisor after accident report has been completed.

• Periodically monitors and stocks tickets, replaces ink ribbons, and adjusts date and time in the ticket-spitter machines as needed.

• Replaces the cash machine printer receipt tape and ribbon as needed. Troubleshoots and corrects ticket jams, and minor problems. Experience: One year as a Parking Attendant I with the County of Riverside

OR

One year of experience which involved customer service, six months must have involved cash handling and processing; dispensing correct change; record keeping; and file maintenance.

Knowledge of: Correct grammar, spelling and punctuation; office procedures, including preparing correspondence and reports; filing, indexing and cross-referencing methods; principles, methods and equipment used in information processing. Basic customer service concepts and procedures; and cash handling skills.
Ability to: Understand and follow written and oral instructions; communicate clearly and concisely orally and in writing; learn, understand, interpret, and apply County parking structure rules and regulations; quickly learn the specific operations of the office, make decisions in standard procedural matters without immediate supervision; perform routine clerical tasks; prepare and maintain accurate records and reports; make arithmetic calculations rapidly and accurately; dispense correct change; courteously and tactfully explain rules, regulations, and procedures to the public; think decisively and act tactfully in stressful situations; establish rapport and maintain cooperative working relationships with employees and the public; learn the physical location of various County departments and parking facilities; operate a variety of standard office equipment.
Education Required: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

License/Certificate: Possession of a valid Class C California Driver License at the time of application the incumbent will be required to drive a County Vehicle to and from different parking structures weekly.

Other requirements:
All candidates will be required to take an online test as part of the application process for this position. The Human Resources Department may require you to verify your identity and confirm test scores by retesting in a proctored environment. The County does not provide test scores to applicants. For questions regarding this recruitment:
Please contact Valeria Ramirez at View phone number on click.appcast.io or View email address on click.appcast.io .

Please allow 1-2 business days for a response to general inquiries.
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