Deposit Operations Specialist

Job Description

Job Description

Deposit Operations Specialist

Location: Headquarters – McAllen / Stone Oak - San Antonio
Department: Deposit Operations
Status: Full-Time, Exempt

Grow With Us

At Rio Bank, operational excellence is essential to delivering exceptional service and protecting our customers and the Bank. If you enjoy solving problems, improving processes, and maintaining accuracy in a fast-paced banking environment, this role offers an opportunity to make a meaningful impact while growing your banking expertise.

Why This Role Matters

The Deposit Quality Operations Specialist serves as a critical safeguard for the Bank’s deposit operations, helping ensure transactions are processed accurately, customer accounts are maintained properly, and operational risks are identified and addressed promptly.

Your work directly contributes to:

• Protecting the integrity of customer accounts and transaction processing
• Supporting regulatory compliance and operational risk management
• Detecting and resolving exceptions before they impact customers
• Providing valuable support and expertise to branches and internal departments
• Ensuring accurate reporting, reconciliation, and documentation across deposit operations

Position Summary

The Deposit Quality Operations Specialist ensures accurate processing of deposit-related transactions, account reconciliation, and resolution of operational exceptions across multiple payment channels. This role serves as a first line of defense against deposit-related risk and fraud while supporting compliance, operational controls, and exceptional internal customer service.

What You'll Do

Transaction Processing & Reconciliation

• Review and resolve daily exception items, including chargebacks, non-posts, NSF items, stop payments, and large-item reviews
• Reconcile internal general ledger and bank accounts while maintaining accurate supporting documentation
• Process journal entries and account postings accurately and timely
• Validate transaction accuracy through daily reporting and documentation review
• Research account activity, transaction history, customer notices, and prepare required correspondence

Operational Risk & Controls

• Maintain and update departmental procedures to support operational efficiency and regulatory compliance
• Process subpoenas, levies, garnishments, and account freezes in accordance with legal requirements
• Investigate, document, and support resolution of fraud-related claims across all payment channels
• Maintain confidentiality and adhere to attendance, professionalism, and operational standards

Customer & Internal Support

• Research and resolve inquiries from customers, branches, and internal departments
• Communicate effectively with branch personnel to address exceptions and documentation issues
• Provide operational guidance and support to internal partners
• Assist with branch operational needs when necessary

Reporting & Special Projects

• Prepare operational, compliance, and management reports
• Support year-end processing, annual escheatment activities, and related deposit operations functions
• Assist with general accounting duties and departmental projects
• Participate in mail processing and other operational support activities

What Success Looks Like

In this role, success is measured by your ability to maintain accuracy, mitigate risk, and provide reliable operational support:

• Processing Accuracy: Maintains a high level of accuracy in transaction processing, reconciliations, and exception resolution.
• Timely Resolution: Resolves operational exceptions promptly while meeting departmental deadlines.
• Compliance Excellence: Consistently follows regulatory requirements, legal handling procedures, and internal controls.
• Risk Management: Identifies potential issues and helps prevent operational losses and fraud-related exposure.
• Quality Reporting: Produces accurate, complete, and timely reports and supporting documentation.
• Collaboration & Support: Builds strong relationships with branches and internal departments through responsive service and effective communication.

What We're Looking For

• 1–2 years of banking or financial services experience, or an equivalent combination of education and experience
• Strong analytical, decision-making, and problem-solving abilities
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational and time-management skills with the ability to manage multiple priorities
• Working knowledge of payment processing and applicable regulatory requirements
• High degree of accuracy and attention to detail

???? Your Growth, Your Impact

This role is a great next step if you're looking to:

• Expand your expertise in deposit operations and operational risk management
• Strengthen your analytical and problem-solving skills
• Increase your exposure to regulatory compliance and fraud prevention processes

Equal Opportunity Employer

Rio Bank is an equal opportunity employer. We welcome and encourage applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities.

Important Note

This posting is intended to provide a general overview of the role. Responsibilities may evolve based on business needs. Employment with Rio Bank remains at-will.