Business Operations Associate - McAllen, TX

Summary McAllen, TX - The Business Operations Associate serves as a key operational leader supporting program development and execution across the Hematology/Oncology Clinical Division and affiliated Community Campuses. This role is responsible for driving initiatives that enhance provider scheduling, care coordination, clinical productivity, and patient access, with a particular focus on inpatient, UCB and community campus hematology/oncology services. This individual leads cross‑functional projects, supports policy and workflow development, and ensures alignment between operational processes and clinical goals. The role combines project management, data analysis, and stakeholder coordination to advance high‑quality, efficient, and family‑centered care delivery. This position is ideal for a highly organized, data‑driven professional who thrives in a fast‑paced healthcare setting and can translate complex operational needs into actionable plans and measurable outcomes. This role directly contributes to improving patient access, optimizing provider productivity, and strengthening care coordination across inpatient and community settings. By aligning operational processes with clinical priorities, the Business Operations Associate plays a critical role in enhancing both patient outcomes and provider experience. This position is located in McAllen, TX. Job Duties Program & Project Management Serves as the lead for strategic and operational initiatives across the Clinical Division, including inpatient teams, UCB, and Community Campuses. Oversees projects focused on patient access, scheduling optimization, care coordination, workflow design, policy development, and staff/provider education. Develops and manage comprehensive project plans, including timelines, milestones, and deliverables, while proactively identifying risks and mitigation strategies. Drives execution of Provider Services Organization (PSO) budget and provider productivity initiatives in partnership with coding and billing teams, monitoring audit outcomes and performance trends. Ensures all initiatives align with divisional goals, regulatory requirements, and institutional priorities. Stakeholder Communication & Coordination Coordinates across interdisciplinary stakeholders, including physicians, advanced practice providers, nursing, social work, administrative teams, and leadership. Leads meetings, workgroups, and committees by setting agendas, documenting decisions, and ensuring follow‑through on action items. Acts as a central communication hub to maintain alignment, transparency, and accountability across campuses and programs. Supports change management efforts by disseminating updates, gathering stakeholder input, and facilitating adoption of new workflows and tools. Scheduling Operations & Logistics Performs routine audits and maintenance of scheduling rules, compatibility requirements, and provider assignments. Coordinates timelines and logistics to ensure timely submission and activation of EPIC clinic schedules, minimizing delays in patient access. Supports planning and execution of key operational deadlines related to provider productivity and PSO budget cycles. Partners with clinical and administrative teams to support provider engagement and operational consistency across community campuses. Data Management & Reporting Supports development and maintenance of program metrics related to care coordination, scheduling efficiency, and provider productivity. Performs data entry, validation, and tracking across multiple systems, including QGenda and internal reporting tools. Generates routine and ad hoc reports (e.g. wRVU, CART analysis, scheduling trends) to support decision-making and identify improvement opportunities. Monitors and analyzes QGenda support requests to identify recurring issues (e.g., user errors, system build gaps, rule inconsistencies) and recommends process enhancements. Collaborates with data and analytics teams to enhance reporting capabilities and ensure data integrity. Documentation & Program Infrastructure Develops and maintains standard operating procedures (SOPs), workflows, and project documentation to ensure consistency and scalability. Manages shared drives, dashboards, and tracking tools to support transparency, organization, and accessibility of program materials. Supports continuous improvement by standardizing templates, tools, and processes across initiatives. Minimum Qualifications Bachelor's degree. Two years of relevant experience. Preferred Qualifications Three years of experience in project or program coordination. Strong organizational, communication, and stakeholder engagement skills. Proficiency with Microsoft Office, Teams, SharePoint, and tracking tools. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer. #J-18808-Ljbffr