Veterinary Client Service Representative

Veterinary Client Service Representative

Layton Veterinary Hospital is seeking a Part-time Veterinary Client Service Representative to join our team!

Our Ideal candidate qualities include:

• Knowledge of medical terminology
• Self-motivated
• Great communication skills and team oriented attitude
• Office experience, organized and detail-oriented
• Superior customer service skills
• Loves pets and their people
• Can lift 40lbs and securely walk dogs of all sizes
• Good skills in math, writing and common sense
• Has a flexible schedule and is willing to pitch in wherever & whenever needed

Responsibilities include, but are not limited to:

• Communicate clearly with clients verbally and in writing. Coordinating communication between doctors, clients, technicians, fellow CSRs and all other support staff
• Working and communicating well in a team environment
• Providing incredible customer service and being very attentive to all client and pet needs
• Answering phone calls, triaging calls and triaging patients to expedite superior patient care
• Educating clients, quoting costs, and explaining basic medical needs for their pets
• Managing flow of appointments from the schedule to the check-in and checkout process
• Billing out clients with accuracy and handling all forms of payment per our current procedures
• Managing medical records, medication refills requests and proper logging of all medical notes
• Assisting in all areas of the hospital to maintain a clean and sterile environment
• Provide superior patient care. Animal care includes but is not limited to: cleaning cages, litter pans, walking dogs of all sizes, poop scooping, managing pet safety, proper feeding and watering, proper dosing of medications, laundry & dishes, and proper sanitation of kennel environment
• Book keeping, stocking and preparation of office materials, busy work and occasional projects
• Counseling clients on end of life decisions for their beloved pet, scheduling the appointment, checking in the patient for euthanasia, and easing the clients emotional distress afterwards
• Calm and collected emergency management when handling a patient crisis or even the occasional client crisis
• Must demonstrate compassion and empathy with clients and coworkers

Work Schedule:

• Looking for flexibility on any days Monday - Saturday as needed

Physical Requirements:

• Transporting animals in carriers from reception to boarding area
• Lifting and moving 40lbs - patients, bags of pet food, and misc. inventory
• Securely walking dogs of all sizes from Mastiffs to Chihuahuas in rain, snow, or shine as needed
• Restraining patients of all sizes for small procedures like injections, nail trims, or blood draws
• Must be able to move quickly and efficiently in a patient or client emergency

Compensation starting at $15/hour.

Why work at Layton Veterinary Hospital? LVH is a busy, full service small animal vet practice with a small boarding facility. We have 2 doctors and a great support team that value and respect each other. We have created a fun-loving yet professional atmosphere and we want our team to enjoy coming to work every day! We are passionate about our patient care and believe in treating the patients and owners like family. If you value personal growth, unity of team, integrity, respect, and compassion as strongly as we do, you will love working with us!