General Manager

Job Description

Job Description

Location: Hilton Head Island, SC 

JOB DESCRIPTION:  

Spartina 449, a South Carolina owned and operated woman’s clothing & accessories company, is currently seeking a General Manager for our 2 locations on Hilton Head Island, SC. We are looking for a driven individual to promote a great work environment and produce results. At Spartina 449, the General Manager will be motivating and inspiring their team to achieve store productivity goals. The General Manager will analyze week to date, period to date, and year to date sales, and develop action plans to drive sales. Other responsibilities include; managing payroll budgets to ensure store’s contribution is on target, ensuring the individual and collective skills of the team are utilized effectively, and both the staff and customer experience is positive. Responsible for completing human resources function of the stores to ensure great customer experience and maximize profitability. The position also requires recruiting and hiring appropriately to ensure stores are fully staffed at all times. Effectively manages store operations, ensuring consistency and compliance. Required to have prior management retail experience, be able to work nights, weekends and holidays, and have a flexible work schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. 

• Be an ambassador for Spartina 449 at all times
• Merchandising and Retail Operating Standards
• Establish processes and tools to effectively analyze overall effectiveness of current processes, and track feedback from team members, customers, and executive team to generate improvements in future projects and initiatives
• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner

• Embraces Spartina 449’s core culture
• Ensures weekly schedules are prepared to provide proper floor coverage within guidelines; reviews time sheets and other payroll documentation for accuracy before submitting by required time
• Processes accurate and efficient sale and return transactions
• Models sales expectations by utilizing various techniques and communicating products knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customers’ needs and desires
• Creates an inviting environment for customers by maintaining a neat and clean store
• Perform front end responsibilities such as cashier, returns, and reserve online pick up in store with no impact to the customer experience
• Adheres to all company policies procedures & safety standards
• Able to multitask on assorted merchandising and sales responsibilities
• Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers.
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance.
• Forecasts/reforecasts business, focusing on productivity to meet sales goals.
• Regularly communicates with associates to discuss strengths, opportunities, and trends in business.
• Partner with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets
• Identifies training needs and providing ongoing training opportunities to the team as needed.
• Leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization.
• Ensures company standards are met for store and associate appearance at all times.
• Plans, coordinates, and executes all Merchandising direction, replenishments, and sales promotions in a timely manner.
• Ensures all pricing, signage, and displays are correct at all times.
• Receives regular deliveries and stocks sales floor in a timely manner.
• Responsible for controlling inventory stock levels and reordering as necessary within budget.
• Manages and controls shrink.
• Performs all duties as directed by Supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  Basic Skills required:

• Previous Management Experience
• Able to engage and speak to customers
• Proven ability to identify talent and develop talent and influence a positive team atmosphere
• Lead by example
• Able to work a flexible schedule
• Able to make sound decisions, take action, and achieve results
• Learns the Spartina 449 culture and lives the “Brand”
• Manage deposits
• Computer skills
• Ability to provide clear and concise direction to others 
• Ability to manage multiple priorities in a fast-paced environment 
• Ability to prioritize tasks, work under pressure and meet deadlines 
• Ability to adapt to and manage change
• Ability to work flexible hours
• Ability to work with confidential and sensitive information 
• Standing/Walking: The ability to remain on one's feet for prolonged periods.
• Lifting/Carrying: Frequently lifting boxes, inventory, or materials, up to 35 pounds.
• Reaching/Stooping: Reaching with hands and arms, bending at the waist, and kneeling to restock.
• Visual/Hearing Ability: Correctable vision and hearing to assist customers.
• Endurance: Ability to stay active throughout the shift.

This document describes the position currently available and is only a summary of the typical functions of the job. It is not an employment contract. The above job description is not an exhaustive list of the duties, responsibilities, working conditions or skills required for this position. Additional duties may be assigned. Spartina 449 reserves the right to modify job duties or the job description at any time.

Benefits: Medical/Dental/Vision/401K, Great discount program