Customer Service Coordinator II

Customer Service Coordinator II

TK Elevator is currently seeking a Customer Service Coordinator II in Olive Branch, MS.

The customer service coordinator reviews, analyzes, processes, and documents parts requests in an accurate and timely manner according to company standards.

Essential Job Functions

• Process PO's from Customers
• Research all parts inquiries, including but not limited to replacement, foreign, obsolete, and inactive parts, as well as external vendor material.
• Process returned goods paperwork and issue credits/debits.
• Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with the request and company standards.
• Supply quotes to customers for material in a prompt and accurate manner.
• Identify and resolve order discrepancies in a timely manner.
• Resolve customer inquiries via phone or email
• Handle high-volume calls while performing all other tasks
• Lead special projects and other duties as assigned.

Required Knowledge, Skills, Abilities

• Two or more years of customer service experience in a heavy call volume environment is required
• Elevator part knowledge and five or more years of elevator technical experience is a plus
• Working knowledge of Word, Excel, and heavy Outlook is required
• The ability to read, interpret, and comprehend technical drawings and specifications is required.
• Effective verbal and written communication skills are required.
• Must be organized and detail-oriented to perform and manage tasks as assigned.

Required Education, Certifications, Training

• High school and/or technical school diploma required.
• Bachelor's Degree or Associate's Degree in a field, plus.

Preferred Qualifications

• Previous elevator/escalator knowledge preferred.

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continuously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond