Remote Support Technician, Journeyman Jobs

Remote Support TechnicianPosition Description: CGI Federal has an exciting opportunity for a Remote Support Technician within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. The Remote Support Technician provides technical assistance to users from a remote location, primarily through phone, email, or remote desktop software. They troubleshoot hardware and software issues, guide users through solutions, and perform system updates. Strong communication and problem-solving skills are essential, as is the ability to work independently and manage time effectively. CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission. This position is located in USA VA Arlington and 100% onsite.Your future duties and responsibilities:Troubleshooting: Diagnose and resolve technical issues related to hardware, software, networks, and system access remotely.Remote Assistance: Provide support via phone, email, chat, or remote desktop software.User Guidance: Guide users through troubleshooting steps and solutions, often using remote support tools.System Maintenance: Perform system updates, software installations, and other maintenance tasks remotely.Documentation: Maintain detailed records of issues, solutions, and user interactions.Collaboration: Work with other IT teams to resolve complex issues or escalate problems as needed.Knowledge Base Updates: Contribute to and maintain a knowledge base of common issues and solutions.Required qualifications to be successful in this role:MUST live within a 50-mile radius of the Bollston area, VirginiaEducation and/or Experience: Bachelor's degree and/or 0 to 2 years of experienceSecurity Clearance: TS/SCI with CI PolyTechnical Skills: Strong knowledge of operating systems (Windows, macOS), networking concepts, and remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk).Communication Skills: Excellent written and verbal communication skills, as well as strong interpersonal skills.Problem-Solving: Ability to analyze issues, identify root causes, and implement effective solutions.Self-Motivation and Time Management: Ability to work independently, manage time effectively, and prioritize tasks.Customer Service: Ability to provide excellent customer service and maintain positive relationships with users.Experience: Experience with cloud collaboration tools, VPNs, and endpoint management platforms is often preferred.Compensation: A reasonable estimate of the current range for this role in the U.S. is $100,000.00 - $150,000.00.CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:Competitive compensationComprehensive insurance optionsMatching contributions through the 401(k) plan and the share purchase planPaid time off for vacation, holidays, and sick timePaid parental leaveLearning opportunities and tuition assistanceWellness and Well-being programsWhat you can expect from us:Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.Come join our team-one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.