Medical Support Assistant (Advanced)

Job Title

Major duties include but are not limited to:

• The work includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, interdisciplinary teams, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems.
• This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.
• The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in or in support of an interdisciplinary coordinated care delivery model.
• Processes incoming patient secure messaging through secure messaging portal and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients i.e., those who receive their care at multiple [VA centers] or those who receive care in the community.
• Other duties as assigned.

Work Schedule: Monday through Friday, 7:00am to 3:30pm

Recruitment/Relocation Incentives: Not available.

Permanent Change of Station (Relocation Assistance): Not authorized.

Telework: Not available.

Virtual: This is not a virtual position.

Functional Statement #: 37141-F

Permanent Change of Station (PCS): Not authorized