Service Supervisor

Service Supervisor

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary

The Service Supervisor is responsible for supporting front-end operations and ensuring exceptional customer service throughout the store. This role provides leadership and direction to front-end associates, assists with daily operations, monitors service standards, and helps drive customer satisfaction while maintaining compliance with company policies and procedures.

Key Responsibilities Front-End Operations

• Supervise daily front-end operations, including check stands, self-checkout, customer service, and courtesy services.
• Ensure proper staffing levels to support efficient customer flow.
• Monitor checkout operations to reduce wait times and improve service efficiency.
• Support opening, closing, and shift transition activities.
• Maintain front-end organization, cleanliness, and operational readiness.

Customer Service

• Deliver exceptional customer service and foster a customer-focused culture.
• Respond to customer concerns and complaints promptly and professionally.
• Assist with service recovery efforts and issue resolution.
• Promote customer loyalty through positive interactions and excellent service.
• Support customer service initiatives and performance goals.

Leadership & Associate Development

• Provide leadership, coaching, and support to front-end associates.
• Assist with training, onboarding, and daily supervision of associates.
• Monitor performance and provide feedback to improve service levels.
• Promote teamwork, accountability, and a positive work environment.
• Support scheduling and labor management activities as assigned.

Cash Handling & Compliance

• Ensure compliance with cash handling and till accountability procedures.
• Assist with audits, cash reconciliation, and operational controls.
• Monitor register operations for accuracy and compliance.
• Support loss prevention and asset protection efforts.

Operational Excellence

• Monitor front-end performance metrics and service levels.
• Ensure equipment, registers, and self-checkout systems are functioning properly.
• Assist with implementing operational improvements and process efficiencies.
• Maintain compliance with company policies, procedures, and operational standards.

Safety & Compliance

• Promote a safe environment for associates and customers.
• Ensure compliance with company safety and security programs.
• Address operational concerns and escalate issues as needed.
• Support audits, inspections, and corrective action plans.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.