Senior Account Manager-Healthcare

Hendersonville, United States | Posted on 09/15/2023

MindCareSolutions is a leading provider of behavioral health services to long-term carecommunities, hospitals, emergency departments and outpatient clinics. We areseeking a highly organized Healthcare Senior Account Manager to work in aremote capacity; up to 50% travel required. This position will assist ouraccount operations throughout the nation.

Compensation : $65,000-$70,000 salaryplus bonus opportunity

Position Summary:

• Secure and retainbusiness through professional, consultative and proactive sales activities
• Analyze potentialopportunities and develop plans for each Key target account
• Develop in-depthknowledge of the customer organization
• Oversee customer andphysician satisfaction by consistent communication
• Responsible formeeting metrics around encounters and growth in current accounts
• Travel quarterly to allassigned client accounts for strategic effectiveness
• Implement and overseeservices for various behavioral health entities, including FSEDs, EDs, andInpatient facilities
• Provide workflow andtechnology education to the facility staff
• Train physicians onthe use of internal and customer-specific external applications
• Review, update andmanage physician schedules in coordination with customer needs
• Ensure appropriatecoverage requirements are met
• Serve as primary pointof contact for physician inquiries/needs and provide timely solutions
• Approve, audit andreview timesheets that physicians submit
• Perform data analysison patient volume at facilities and divisions
• Identifying gaps inservice and making recommendations for improvement
• Collaborate withinternal teams to enhance service offerings and support customer goals
• Stay up to date withindustry trends and best practices
• Ensure compliance withrelevant regulations and guidelines as needed
• Full health andwellness (Medical, Dental, Vision)
• 401K with 4% match
• Company paid lifeinsurance
• Voluntarylife/AD&D, short/Long term disability

Requirements:

• Bachelor's degree innursing preferred. Will also consider healthcare administration, business, or arelated field
• 3-5 years ofexperience in account management, healthcare, or a related field, preferably inbehavioral health
• Strong interpersonaland communication skills, with the ability to build and maintain relationships
• Excellentorganizational and time management skills, with the ability to manage multipletasks simultaneously
• Proficiency in dataanalysis and reporting, with experience using data visualization tools
• Ability to work independentlyand as part of a team, adapting to changing priorities and customer needs
• Experience withtraining and onboarding users on software applications
• Highly proficient inExcel, Word, PowerPoint, and other Microsoft 365 applications
• Up to 50% travelrequired
• Strong understandingof healthcare systems, processes, and regulations.

MindCare Solutions is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.