Assistant General Manager

Job Description

Job Description

About Us:

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire 
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast! 

What we are looking for:

• Leaders, not bosses . Your team wants to work both with and for you.
• Experience and pride in promoting excellent employee culture and guest experience
• Desire and ability to grow into a General Manager - and more!  We’re growing, and so can you!
• Excellent communication skills, we believe in growing through collaboration and strong communication.
• Mentors . We are excited and committed to answering the call for leaders who want to help develop in-store talent! 

ESSENTIAL FUNCTIONS  

• Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory. 
• Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance. 
• Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies. 
• Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget. 
• Team up with the Manager to exceed regulatory health and safety standards. 
• Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns. 
• Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols. 
• Generate concise reports on retail performance for Manager review. 
• Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.
• Keep those POS register systems ticking perfectly at all times. 
• Ready to lead with style and substance? Let's shake things up at Milkshake Factory!

REQUIREMENTS  

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
• Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials
• Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
• Composure, positivity, flexibility, and time management ability necessary to succeed in a
• performance-driven retail environment
• Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills
• Ability to plan and prioritize workload
• Knowledge of Microsoft Office
• Ability to lift and/or handle packaged goods and materials up to and including 25lbs