Store Manager

Store Information West Acres Mall Responsibilities The Store Manager position is twofold: to drive and guide all aspects of the customer experience and store operations, and to identify, develop, and lead talent and teaching for the store team. Talent Attract, develop and retain top talent Support an environment which encourages an exceptionally high level of store morale Focus all store associates on creating an environment built on teamwork and a "one team" mentality Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent Build a succession plan for all roles Identify and nurture the growth of high performing store associates Develop and maximize the success of store associates to achieve sales potential and customer experience Attract, recruit and hire all store associates Customer and Associate Experience Build a store environment that consistently delivers exceptional customer experiences Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy Create a culture of proactive customer engagement Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc. Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve Drive loyalty and credit card acquisition through an engaged store team Create positive in-store experience through visual standards Execution Analyze the business and execute/communicate clear action plans that optimize results Manage all aspects of daily store operations Ensure all store associates have clarity on goals and action plans Create clear action plans that optimize results Direct workload and ensure execution of plans and strategies across the store Ensure the adherence to Company Policies and the safety of store associates and Customers Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives Ensure an effective schedule with the right associate in the right place at the right time Manage controllable expenses and ensure loss prevention and safety standards in place Essential Qualifications Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus Proven ability to increase sales and store profitability Proven ability to network, recruit, interview, train, develop and promote associates Ability to travel periodically, as needed for meetings Ability to move medium to large items weighing up to 50 pounds Preferred Qualifications (Skills and Abilities) Previous retail experience preferred Ability to effectively communicate with customers, peers and supervisors Demonstrated sales accountability Collaborative, respectful team member Ability to multitask and handle multiple customers and/or processes at once Equal Opportunity Statement Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position. PHOENIX is an equal opportunity employer and does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say 'Associate Relations' or send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr Express & Bonobos