Property Records Specialist I

Job Description

Job Description

Description:

Job posted until filled.

Entry salary is $32,248.13 ($16.54/hour)

GENERAL DESCRIPTION:

The purpose of this position is to serve as the initial point of contact for customers in the Assessor’s Office and to provide excellent customer service by responding to inquiries; providing public information on real property; and assisting with appeals, applications, or customer-requested changes to real property records. This position is responsible for maintaining accurate county property records, reviewing applications, processing changes, and ensuring compliance with relevant laws and policies. The specialist prioritizes customer support, both in-office and via phone, and performs general office duties, including operating office equipment and managing records.

ESSENTIAL JOB DUTIES:

To perform this job successfully, an individual must be able to perform the essential job duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out but may be considered incidental in the performance of this job.

• Provides excellent customer service while receiving and responding to customer requests and inquiries. Effective, clear, and courteous communication is vital.
• Maintains knowledge of relevant laws and policies to ensure expert guidance and support for all customers.
• Maintains county property records by updating parcel information in Semap with legal descriptions, addresses, permits, documents scanned in, adding and removing exemptions and checking values.
• Attends training and continuing education as required.
• Receives applications and requests related to real property tax records, exemptions, property verification, and address changes. Reviews those requests and takes appropriate action based on the information provided, including approval/denial of submitted applications and notification to requestors of decisions.
• Compiles, reviews, and maintains required paperwork, records, and documents related to property transactions or applications.
• Answers multi-line phone system while customer facing.
• Accurately enters data regarding changes to real estate records into appropriate computer systems.
• Operates basic office machines (example: printers, phones, fax, copy machines).
• Performs general office duties (filing, answering phone, faxing, etc.)
• Prepares and accepts payment for printouts and maps containing property information.
• Interacts with coworkers and other offices to better serve customers.
• Maintains clean and orderly work area.
• Organizes, processes, and researches returned mail for tax notices, assessment notices, or notification letters to property owners. Updates returned mail for better addresses, and mails out address change forms.
• Processes and removes individuals from the DOR deceased list to update property ownership records.
• Works on new deeds for ownership by mailing out legal residence or agriculture letters to new owners.
• Collaborates with other departments to prepare mobile home moving out-of-county tax notices.
• Attends training and continuing education as required.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to communicate well with public.

Knowledge of office services and policies.

Competency in basic computer software and functions.

EDUCATION AND EXPERIENCE:

High School Diploma or equivalent, and two (2) years of related work experience; or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

Required : None.

Preferred : None.

PHYSICAL DEMANDS:

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

This position has the following special vision requirements: close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up or down and to the left and right when vision is fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT:

Work is performed in a relatively safe and secure indoor office environment; may encounter dust.

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