Diversion and Reentry Services Program Specialist (PPMII)

Diversion And Reentry Services Program Specialist

The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. Largely through contracting with a trusted network of community-based agencies, DCHS administers over $1 billion in public funds a year to provide King County residents with much-needed services for youth and young adult education and employment, supports for children and their families, behavioral health prevention and treatment, housing and community development, veterans, older adults, women's program services, and developmental disabilities to help our county's most vulnerable residents and strengthen our communities. DCHS envisions a welcoming community that is racially just, as the field of human services exists to undo and mitigate unfair structures. We seek to lead the way by working as respectful and responsible stewards for the King County community.

The Behavioral Health and Recovery Division (BHRD) of DCHS is looking for a Diversion and Reentry Services Program Specialist to help perform utilization management (UM) duties for the Program for Assertive Community Treatment (PACT) and participate in administrative operations and program development activities for PACT and other Diversion and Reentry Services (DRS) behavioral health programs. This position will hold direct responsibility for conducting centralized PACT UM functions for a County-wide network of PACT providers, performing system-level resource and care coordination for participants in DRS programs, and providing technical assistance and monitoring of agencies providing PACT and other behavioral health services in King County.

WHO MAY APPLY: This position is open to all qualified candidates that meet the minimum qualifications. Interviews for this selection process will take place on or around the week of November 2, 2026.

APPLICATION PROCESS If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

WORK SCHEDULE/CONDITIONS: This position is scheduled to work 40 hours per week, Monday - Friday, 8am - 5pm. This position meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval. This position is not represented by a union.

MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.

TELEWORKING REQUIREMENT: DCHS works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the Chinook Building at 401 Fifth Avenue Seattle, WA 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

RECRUITER: Eugene Sanchez, View email address on click.appcast.io

Job Duties

• Conduct centralized PACT Utilization Management (UM) functions for a County-wide network of PACT providers and funders, consistent with BHRD UM policies, NCQA standards, and MCO and HCA/BH-ASO contractual requirements. Specifically, receive and process referrals/requests for service, evaluate these for eligibility criteria established by Washington State Health Care Authority, make authorization determinations and notifications, distribute referrals to teams, and track continuing stay requests and authorization exits.
• Participate in utilization management and quality management activities within BHRD and for the PACT network, assure that identified participants have timely and equitable access to care, and engage in continuous improvement of quality behavioral health services.
• Provide program technical and operational support (ex. budget tracking, invoice processing, contract monitoring) for the Program for Assertive Community Treatment.
• Provide technical assistance from recovery-oriented, person-centered care perspectives to service agencies implementing and providing PACT services in King County.
• Participate in system-level resource and care coordination for participants in DRS behavioral health programs with healthcare, criminal legal, and social service system partners, including assistance with navigating healthcare and housing resources.
• Participate in on-site and desktop review teams in both clinical and administrative compliance reviews of BHRD contracted agencies who provide diversion and reentry programs and services, including PACT.
• Assist in compiling and presenting data about program performance and outcome measures for multiple audiences including funders, system partners, and the PACT Stakeholder Advisory Group.
• Function as a subject matter resource on the Assertive Community Treatment (ACT) and other evidence-based practices to include Trauma Informed Care, Motivational Interviewing, Integrated Dual Disorders Treatment, and Harm Reduction.
• Participate in King County Equity and Social Justice initiatives at the County, department and division levels and demonstrate expertise in infusing ESJ into all aspects of Diversion and Reentry Services.
• Participate in development and implementation of programs from an equity and social justice, trauma-informed, person-centered, and harm reduction orientation for individuals who are involved in the local criminal legal system and/or local and state psychiatric hospital systems and who are likely to be experiencing homelessness.
• Demonstrate high-level professional communication skills, both written and verbal, in working across disparate systems and communities.
• Collaborate and build consensus amongst diverse partners and community members in order to promote systems change in alignment with the King County Equity and Social Justice Initiative and Strategic Plan and the BHRD DRS vision and mission.
• Perform other related duties as assigned.

Experience, Qualifications, Knowledge, Skills

• Mental Health Professional (MHP) as defined by Washington Administrative Code (WAC) 246-341-0200, and Revised Code of Washington (RCW) 71.05.020 and/or Substance Use Disorder Professional as defined by WAC 246-811-010 and RCW 18.205 and/or any current non-restricted Washington State Department of Health behavioral health license.
• At least 3 years of recent work experience in and knowledge of the behavioral health treatment system and/or equivalent education and relevant experience. Demonstrated knowledge of Assertive Community Treatment (ACT) service delivery model and related evidence-based practices.
• Knowledge and experience with involuntary civil commitment and direct outpatient behavioral health services.
• Demonstrated, sophisticated clinical knowledge of psychiatric diagnostics and behavioral health treatment best practices for populations with serious mental illness and co-occurring substance use disorders.
• Deep knowledge of equity and social justice principles and practices, and understanding of the effects of place, race and policy & systems-based inequities on marginalized communities and populations.
• Demonstrated ability to work independently and as a member of a team.
• Demonstrated professional level organizational skills, writing skills and verbal communication skills.
• Working knowledge of Microsoft Office applications including Excel, Word, PowerPoint, Outlook email, and web-based applications.

Desired Experience, Qualifications, Knowledge, Skills

• Demonstrated experience in developing, implementing, and overseeing evidence-based and promising practice programs serving individuals involved in the criminal legal system and psychiatric hospital system.
• Direct experience working in the behavioral health system, specifically a publicly funded behavioral health organization in