Shared Services Program Coordinator

Job Description

Job Description

ABOUT MARC

MARC is the association of local governments and metropolitan planning organization for the bistate Kansas City region. MARC serves as a forum for cities, counties and partners to work together on regional issues, including transportation, the environment, workforce and economic development, aging services, community development, quality early learning, public safety communications, emergency services and effective local government. Through planning, coordination and shared solutions, MARC helps communities across the region work more efficiently and effectively while advancing social, economic and environmental progress.

ABOUT THE ROLE

MARC is seeking a Shared Services Program Coordinator who will help local governments and public-sector partners connect with services that support stronger, more efficient operations. This role will support several value-added programs and by-request services for MARC members, helping members understand available options, navigate resources, and receive excellent service.

We are looking for someone who:

• Loves organizing projects, timelines and details.
• Enjoys helping customers and solving problems.
• Learns new technology quickly and isn't intimidated by software platforms.
• Notices gaps and proactively fixes them.
• Can manage multiple projects without losing track of priorities.
• Balances independence with collaboration.
• Naturally looks for ways to improve processes and make work easier for others.
• Takes ownership rather than waiting for direction.
• Values public service and enjoys supporting local governments and community impact.

This is a full-time, exempt professional position that supports MARC’s shared services, including KC Gov Jobs, the MARC salary survey, Government Training Institute, planning and permitting services, cooperative purchasing, and other member-focused resources. This is a newly adapted position created to bring together work that has been spread across multiple staff members and to add capacity for important programs within Local Government Services. The right person will be comfortable learning existing workflows while also identifying opportunities to improve systems, expand reach, and support long-term program sustainability.

Responsibilities of the role

Program Management

• Track deliverables, timelines and deadlines to support successful service delivery
• Assist with marketing and outreach plans for shared services, including coordination with Public Affairs staff on promotional pieces and timelines.
• Support major member events and engagements in coordination with other MARC staff.

System Optimization

• Maintain technology platforms while identifying ways to improve processes, strengthen services, and expand impact.
• Support use of software platforms such as GrowthZone and help maintain accurate information, invoices and program records.

Member Support

• Serve as a primary point of contact for inbound member questions and help members understand the programs and services available to them.
• Outreach & Partnerships
• Build and maintain relationships with contacts in public agencies to support participation in MARC shared services.

Business Operations

• Develop, coordinate and manage client contracts for MARC shared services.
• Prepare and issue invoices and maintain documentation necessary for grant reporting.
• Maintain shared service budgets and assist in monitoring the financial viability of each service.

Benefits of the Role

The anticipated mid-level starting salary range is approximately $70,000 to $77,000 , depending on qualifications. MARC offers a collaborative, mission-focused work environment and a competitive benefits package. Benefits include health, dental, vision and group-term life options, along with a benefit allowance for benefit-eligible employees.

ABOUT YOU

We are most interested in finding the best candidate for the job, and we understand that candidate may come from a less traditional background. MARC may consider an equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

The ideal candidate will possess the following:

• Education : Bachelor’s degree from an accredited college or university. Additional relevant experience may be considered in lieu of education .
• Work Experience : At least three years of experience in program coordination, training management, event management, or a related field. Direct experience coordinating programs, services, events, training, member engagement, or customer-facing operations required.
  • Experience working with local governments or public-sector organizations preferred .
• Technology Experience : Demonstrated ability to learn and use technology platforms, customer relationship management systems, learning management systems, or similar software required. Experience with platforms such as GrowthZone, Salesforce, CRM systems, or TalentLMS is ideal but not required.
• Skills, Knowledge and Abilities
  • Initiative and follow-through: Skilled in taking initiative, anticipating needs, learning and adapting as work evolves, and following through on tasks, projects, and commitments.
  • Sound judgment and practical problem-solving: Ability to identify issues and recommend practical solutions that improve processes, operations, and service delivery. Skilled in strategic thinking and long-range planning. Knowledgeable in financial and business management principles, including budgeting, documentation standards, program sustainability, and revenue-generating service models.
  • Attention to detail and reliability: Ability to manage multiple tasks, meet deadlines, maintain accurate records and documentation, and deliver dependable, high-quality work.
  • Ability to implement and improve systems/processes: Skilled in organizing work, establishing systems, learning new technology platforms, and improving workflows that support efficient operations and long-term program sustainability. Ability to apply new knowledge while demonstrating curiosity, patience, and a commitment to continuous improvement.
  • Service Orientation and Collaboration - Skilled in providing excellent customer service to internal and external customers, with timely, thorough, and professional responses. Ability to communicate with and work effectively with individuals and groups from diverse backgrounds in a professional and respectful manner. Ability to establish and maintain effective working relationships and collaborate across teams while successfully managing independent responsibilities. Ability to provide occasional support for events and programs outside regular business hours, including some early morning (< 7 a.m.) or evening availability as needed. (~1-2x a month).

MARC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.