Air Export Agent

Air Export AgentWe take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job DescriptionScope of Position:Receive documentsPrepare shipmentsRoute shipmentsManage freight receiptProcess shipmentsMonitor/Track shipmentsManage your desk to customer and company KPI'sTimely reply to all emailsComplete 52 hrs of training credit per yearTimely problem solving/resolutionAny functions deemed necessary by supervisor or managerDevelop friendly and professional relationships with customersTraining peers as neededAction miscellaneous accounting items that pertain to assigned accountsSend shipment alerts to all customers and keep them updated on the progress of their shipmentsMust comply with Expeditors and Govt regulations/policiesMust maintain and preserve company cultureMust display a willingness to work in a team environmentPhysical DemandsUse of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.Write with pencil/pen/markerFunctions performed primarily while seated at deskExpeditors Key Performance ExpectationsExceptional Customer ServiceJob ExecutionReliabilityCollaborationCommunicationCulturePersonal Growth and DevelopmentProduct Agent Job-Specific Performance ExpectationsTimely and Accurate Shipment ProcessingTimely and Accurate Data EntryTimely and Accurate Billing and AccountingQualificationsGlobal logistics industry knowledgeGood computer skills (e.g., MS Excel, MS Word)Fluent in EnglishAdditional InformationExpeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program BonusBase Pay Range: $18 - $26 per hour, based on experience