IT Technician (3rd shift)

Job Description

Job Description

Essential Duties and Responsibilities:

• Resolve and log emails sent to IT support.
• Respond and resolve IT related issues over the phone.
• Setup, maintain, troubleshoot company mobile phones
• Desktop and laptop PCs:
• Installation of operating system and user applications
• Routine maintenance
• Data recovery
• Troubleshoot hardware and software issues
• Implement anti-virus software and use for virus and spyware removal as needed
• Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact.
• Provide support to Autonomous Guided Vehicles (AGV).
• Resolve any Microsoft imbedded OS configuration issues
• Resolve any mobile and wireless devices.
• Setup, configure, and troubleshoot network devices and infrastructure
• Process approved "I.T Request" forms which could include:
• Creating new user accounts for warehouse software
• Creating new domain/AD accounts
• Create and link shared folders
• Relocating users and hardware within the facility
• Changing users access within warehouse software
• Maintain a clean, neat, organized work area at all times.
• Updating equipment inventory and maintain assets.
• Other duties as assigned.