Customer Service Representative & Dispatcher

Job Description

Job Description

We're looking for a friendly, organized, and dependable Customer Service Representative & Dispatcher to join our Generator Service Department.

This position works closely with our dispatcher team to help keep our busy service department running smoothly. You’ll be one of the first points of contact for our customers, answering incoming calls, scheduling service appointments, and helping coordinate our generator service technicians throughout the day.

• Answer incoming customer calls and provide friendly, professional service.
• Schedule generator service and maintenance appointments.
• Communicate appointment information and updates with customers.
• Work closely with technicians and office staff to keep customers information.
• Provide general administrative support to the Generator Service Department.

• Minimum two years in administrative position is preferred but not necessary. 
• Strong customer service attitude. 
• Computer proficiency in Outlook, Word, Excel and Acrobat. 
• Great interpersonal and communication skills. 
• A team-player attitude, can do approach. 
• Ability to work with office staff, sales people, technicians and customers. 

• Health benefits available 
• 401k and life insurance available 
• Competitive wage, based on experience 
• Elevate your quality of life with a great working environment. We have many long time employees (20+ years), a fun high-energy office, and lots of company events.