Front of House/Service Manager

Job Description

Job Description

Our Vision: To share the greatest experiences with both our team and our guests.

Mike Andersons Seafood Gonzales is hoping to hook a Front of House Leader and Manager. We are a family-run business that has been serving, famous, South Louisiana cuisine since 1975.

The Front of House Manager (FHM) is one of the most important leaders of Mike Anderson's. As such, the FHM must always lead by example and be an ambassador of our culture and business by holding true to our vision every, single day. The FHM leads and manages our Front of House and Events Service Teams, special occasions, and oversees all restaurant operations (except kitchen).

Key priorities for the Front of House Manager are living true to our vision, championing Mike Andersons culture and brand, maintaining excellence in both guests and team member experiences.

We are looking for a dynamic, hands-on leader who embraces an ownership mentality and that has the competencies necessary to be successful in this position. Mike Andersons has a great potential for growth and we are looking for a leader who wants to be a part of an organization where they can truly shape their future. Come be a part of our great, great team!

AMAZING BENEFITS INCLUDE:

• Health insurance
• Paid vacation
• Enjoy holidays with family and friends because we are closed (New Years Day, Easter, July 4th, Thanksgiving, Christmas)
• Company matched 401k up to 4%
• Phone allowance
• Meal allowance
• Annual flu shot
• Discounted hotel rooms

Role Description

General: -

• Organized, results oriented, and must be good at identifying and setting priorities
• Ensures the TEAM is aligned with our priorities -
• Provides the necessary support to our service team to ensure that every single person hired feels a part of the team
• Ensures that the team understands they are the communication point between our brand and our guests
• Encourage, recognize, and promote greatness -
• Be a great communicator, listen constructively, resolve conflict. Listen for to feedback, concerns and insights.
• Maximize operational systems for Mike Andersons success
• Works with the rest of management team to ensure seamless operations

Team Leadership:

• Excellent manager of people, able to hire, teach, hold accountable, and retain
• Hire those with a completely friendly demeanor, who can also deliver the most informative and attentive service from greeting farewell
• Ensure training programs for all FOH/Event position are used effectively
• Drive our culture. motivate and engage the team to maximize results
• Hold everyone to our highest standard to ensure that we are true to our vision
• Oversee any disciplinary or staffing/human resources related actions in accordance with company rules and policies.

Operational Results:

• Oversee day-to-day FOH, Events and Service operations
• Create and maintain great service standards
• Hold team members accountable to operational and service standards of excellence
• Ensure that proper uniform and appearances are maintained

Systems:

• Maintain Front of House systems
• Labor management
• Make sure that opening and closing procedures are being followed

Facilities:

• Ensure that all restaurant is organized, clean, and properly maintained.

Guest Relationships:

• Must have a "100% Satisfied" mentality
• Drive guest satisfaction goals
• Exceed guest expectations
• Make time to interact with guests, solicit feedback, and build relationships

Financial Results:

• Financial acumen to include budgets, P&L, POS, Cash Handling
• Review sales and activity reports
• Complete required daily reporting, accurately and timely

Education:

• High School Diploma or General Education Degree required; College Degree preferred
• ServSafe certification
• Responsible Vendor Training

Experience:

• 3-5 years of experience
• The ideal candidate will demonstrate progressive career responsibilities and have held in prior work experiences, like and similar duties
• Must be proficient with Microsoft Office and other general computer systems

If you are an ideal candidate for this position you will be passionate about:

• Using your voice and exercising a super STRONG presence
• Excellent interpersonal skills
• High level organizational skills
• High-energy and creative, who possesses excellent guest service and sales skills, is especially effective in this position
• Fearless Leadership
• Delegating responsibility appropriately
• Holding others accountable to their responsibilities
• Working in a high-volume and fast paced environment
• Thinking outside of the box
• Holding yourself to the highest standards of integrity
• Team Member and Guest Satisfaction

Thank you for your interest in Mike Anderson's. We are hoping to meet you soon!