Client Service Coordinator

CLIENT SERVICE COORDINATOR The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS Leadership – Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Functional Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management. Capabilities and Experience – Ability to multi‑task, manage multiple tasks at one time, quickly and accurately shift attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job‑specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability – Demonstrates a systematic approach in carrying out assignments, is very orderly and excels at cutting through confusion and turning chaos into order. Problem‑solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills – Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. Attitudes (will do) – Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress / Resiliency. SPECIAL WORKING CONDITIONS Requires extended periods of standing, walking, stooping, kneeling, crouching and lifting up to 50 pounds. Work may involve exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards and medication/controlled substances. Requires good hand‑eye coordination and visual acuity. Work may require more than 40 hours per week, including weekends and evenings. EXPERIENCE, EDUCATION AND/OR TRAINING High School Diploma or equivalent preferred. Minimum 18 years of age for duties involving radiography and exposure to radioactive substances. One year of related customer‑service experience preferred; medical background (veterinary technician, human healthcare, pharmaceutical) with medical terminology training is preferred. BENEFITS Comprehensive Medical, Dental, and Vision Insurance. Generous Retirement Plans (401(k) and Roth) with company match. Paid Time Off and Holidays. Top‑Tier Mental Health and Well‑Being Resources, including free coaching and counseling. Associate Life Insurance (company‑paid) and optional supplemental coverage. Company‑Paid Short‑ and Long‑Term Disability. Flexible Spending Account (FSA) and Health Savings Account (HSA). Paid Parental Leave for birth and adoption. Continuing Education Allowance for eligible positions. Backup Child and Elder Care & Family Support Resources. Fertility and Family‑Building Support. Digital Exercise Therapy program. Voluntary Protection Benefits. Legal Plan covering a wide range of legal needs. Identity Protection services. Commuter Benefits. Three free Optimum Wellness Plans for pets. Exclusive discounts on products and services. EEO & NOTICE WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, genetic information, veteran status, or disability status. PAY RANGE Pay Range: $16.66 – $23.35 per hour, with the specific rate determined by experience, skill level, abilities and education. #J-18808-Ljbffr