Branch Manager

The purpose of this position is to process member's requested financial transactions, resolve problems, and answer questions; to identify and suggest financial services that would improve our members' lives. Provides prompt, professional and courteous support and assistance to internal departments, retail branches and members. ESSENTIAL FUNCTIONS Conduct all member account functions, including teller transactions, processing request for new services, providing counseling and cross‑selling appropriate credit union products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of consumer loans. Analyze the financial position of each applicant to determine the level of risk for extending credit. Review all documentation for completeness and accuracy according to credit union compliance guidelines. Assist Branch Manager in monitoring all branch activities to ensure compliance with established credit union policies and procedures. Work in conjunction with Branch Manager to achieve established objectives and to ensure that appropriate steps are taken to correct unsatisfactory conditions. Assist in training, directing, scheduling of branch staff and monitoring attendance. Monitors performance, coaches staff, and makes recommendations to manager for employee evaluations. Assists in the interviewing process for open positions and makes recommendations to manager. Support development of account relationships with commercial business members. Participate in personal calls/visits, assessing needs and offering credit union products/services to meet those needs. Represents the credit union as appropriate in its relationships with sponsor and community organizations, suppliers, other financial institutions and similar groups including functions outside normal business hours. Take ownership of resolving more complex member requests and problems by either resolving them personally or facilitating resolution through the appropriate employee or department. Follow‑up to ensure member satisfaction with the resolution. Perform additional job duties as assigned by the manager. EDUCATION/EXPERIENCE One to three years of similar or related experience. Equivalent to a high school education and/or a combination of education and three years to five years of relevant experience is required. OTHER SKILLS AND ABILITIES Ability to accurately process account entries and transactions, write routine reports and construct basic professional and grammatically correct correspondence. Ability to speak effectively to members and employees of the organization. Ability to read and interpret basic forms and documents, operating and maintenance instructions and procedure manuals. Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions and decimals. Ability to compute rate, ratio and percentages. Ability to apply reasonable understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving variables in situations. Maintains a positive attitude with employees and members and remains flexible while focused on accepted practices, policy, productivity and effectiveness. Promotes awareness of the credit union mission and branch statement to the credit union membership. Position requires standing for extended periods; use hands and fingers, handle or feel; reach with hands and arms; talk or hear. Must be able to speak and hear distinctly, specific vision abilities required by this job include: close vision, color vision, and ability to adjust focus. Required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch or crawl and occasionally lift and move up to 50 pounds. May be exposed to mild to moderate stress levels associated with the performance of the job duties as described. Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. PERFORMANCE MEASUREMENTS Within established levels of authority, process member's financial transactions, resolve problems, and answer questions regarding Y12 Federal Credit Union products and services. Assist branch manager to ensure branch goals are met. Monitors performance and makes recommendation to branch manager for evaluations. Develop account relationships with commercial businesses by participating in calls/visits. Actively participate in branch/department and staff meetings in order to maintain awareness of organizational issues and promotional campaigns. Remain current on changes in policies, procedures, compliance and product development. Attend continuing education classes to enhance job knowledge and performance in order to provide exceptional service to internal and external members. Take initiative for personal career development and seek opportunities to learn new skills. SERVICE STANDARDS Own the Issue Build confidence that you will help through your words and actions. Minimize the team/member’s effort. Personalize the Experience Show that you care about the person and the issue. Adapt to the team/member’s pace, style, and emotional tone. Be present in the conversation to avoid sounding mechanical. Understand, then Solve Aim for one‑call resolution. Address the underlying issue vs. just the request. Be crystal clear on next steps. Be Curious to Exceed Expectations Pick up on cues and clues indicating other needs. Engage in conversation to discuss broader needs. Help the member access additional resources, products, and services to gain more value. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT Typical office – no hazardous or unpleasant conditions. We are an EEO Employer All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all‑inclusive. Supervisors as deemed appropriate may assign additional functions and requirements. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at‑will employer. Employees can be terminated for any reason not prohibited by law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr