Information Technology Support Specialist

Document and manage all hardware, software, telecom, and mobile device issues through the firm’s service management platform Monitor and respond to daily insights from user experience and performance monitoring tools Prepare, install, and configure desktop computers, laptops, and telephony equipment based on established standards and best practices Partner with Human Resources and Facilities to support ergonomic workstation setups Support, maintain, and troubleshoot printers, scanners, mobile devices, and other peripherals Provide in-person technical support for office moves, new workstation setups, equipment breakdowns, and ad hoc technology needs Participate in testing initiatives for new hardware builds, application rollouts, and system updates, including quality assurance activities Serve as first-level onsite support for diagnosing hardware and software issues, escalating complex matters when appropriate Maintain accurate inventory records related to technology assets, moves, additions, and changes; manage technology-related change documentation for staff transitions Support firm applications by preparing basic documents, charts, spreadsheets, and reports as requested Coordinate and maintain conference room technology, including audiovisual systems Set up and support video conferencing for meetings, trials, and remote events, providing onsite assistance when required Resolve wireless connectivity issues for both internal users and external guests Assist with telephone configuration and handset support under guidance from office technology leadership Provide backup coverage for help desk operations as needed Liaise with third-party vendors to coordinate troubleshooting, repairs, and replacements Perform additional duties consistent with the role as assigned Qualifications Required: Flexibility to work outside standard business hours when business needs require Ability to quickly develop proficiency in firm-standard applications, including Microsoft Office, iManage, and related tools At least two years of hands-on experience in an end-user technology or desktop support role Strong working knowledge of Windows operating systems, including Windows 11 Experience supporting Microsoft 365 applications Preferred: Bachelor’s degree or equivalent experience Familiarity with Windows Server environments Foundational understanding of networking concepts such as TCP/IP, DNS, and DHCP Prior experience in a law firm or professional services environment Background in smaller or lean IT teams where versatility and broad technical ownership were required #J-18808-Ljbffr The Phoenix Group