Assistant Manager - Retail Store Operations FT - (Evans) (33573)

Job Details Location: Evans – 21230 US Hwy. 281 – San Antonio, TX 78258 Position Type: Full Time Education Level: High School Salary Range: $44,000.00 - $44,000.00 Position Summary Reporting to the General Manager/Retail Store Operations, the Assistant Manager co‑leads retail store teams and co‑manages effective store and donation operations to meet or exceed all established goals. Essential Duties and Responsibilities Understand and commit to mission services delivery to retail team members as a high priority in store operations. Establish a culture of safety, ethics and quality within all levels of the retail and donation store operations. Provide leadership, training, guidance and support to team members that foster continuous learning and improvement in performance of the individual and the store. Build retail store success by properly selecting, training, mentoring and developing employees. Be attentive to turnover, encouraging positive movement for employees, whether inside or outside Goodwill. Engage employees through servant leadership and modeling of expected work ethic. Develop and deploy effective staffing models and scheduling procedures to achieve the most effective and efficient retail sales operations. Hold teams accountable to high customer service and cleanliness standards at all times. Achieve or exceed budgeted revenue, net income, E/R and all other goals and assigned metrics. Follow through with people and process adjustments, setting a continuous improvement expectation for team members and managers. Ensure standardized merchandising, sales and production procedures are trained and followed. Take a proactive role in protecting the organization’s assets and resources by appropriately controlling expenses. Champion regular communications with all employees to ensure current information about Goodwill’s initiatives, programs, benefits, announcements, goals, progress against goals, expectations and accountabilities are broadly known. Work closely and collaboratively with Logistics and Transportation to maximize store operations efficiency. Develop and maintain skills of all team members through continuous OJT and completion of formal training programs, with special attention to safety training. Foster continuous performance and development discussions between supervisors and team members. Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, corrective actions or dismissals in accordance with the organization’s policies and applicable laws. Respond quickly and appropriately to emergency calls during and after store hours. Requirements High School diploma; some college strongly preferred; bachelor’s degree in management, operations or similar field a plus. Minimum 3 years’ experience supervising production and/or retail operations using standardized quality and productivity processes to achieve revenue, productivity, net income and other key performance goals. Experience in non‑profits and human services work environments a strong plus. Intermediate Microsoft Office skills in Word, Excel and Outlook. Lift up to 40 pounds in support of donation and production areas. Must be able to meet the physical requirements of the position. For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business. Equal Opportunity Employer / Veterans / Disabled #J-18808-Ljbffr Goodwill San Antonio