Automation Field Service Technician

The Automation Field Service Technician plays a critical, hands-on role in building and delivering industrial automation solutions. This role is ideal for an experienced Electromechanical technician who thrives in fast-moving environments. It requires deep technical execution and carries significant responsibility and autonomy, with direct impact on customer outcomes and service quality.

Key Responsibilities

Technical

• Execute mechanical and electrical installation of industrial automation equipment across automotive, medical device, consumer packaged goods or high-reliability manufacturing environments
• Support commissioning and startup activities: pneumatic and wiring verification, I/O checkout, system functional testing, and customer acceptance 
• Perform troubleshooting and fault diagnosis on mechanical, electrical, and pneumatic systems during startup and post-commissioning 
• Carry out preventive and corrective maintenance on installed automation systems per OEM specifications.
• Perform system repairs, upgrades and retrofits. 
• Execute fine adjustment and equipment and process optimizations. 
• Read and interpret mechanical drawings, electrical schematics, and wiring diagrams 
• Work alongside controls engineers and project managers without overlapping into programming or design scope 
• Document work performed, capture redlines, and complete field service reports accurately and on time 
• Takes ownership of project outcomes and makes sound decisions independently in the field.
• Execute work safely ensuring the safety of self and others, including adhering to all company and client safety procedures, performing JHA’s, wearing proper PPE, and executing LOTO practices.

Customer Partnership

• Act as the primary technical interface with customers during service and commissioning activities
• Build trust through clear communication, professionalism, and rapid problem-solving
• Provide training and technical guidance to customer maintenance and engineering teams

Travel & Field Support

• Must be able to travel up to 75% - 80% to customer sites, including some international travel, often on short notice.
• Work flexible hours to support project and customer production schedules.
• Must have valid driver’s license.

Required Qualifications

• Apprenticeship Certificate or Journeyman’s Ticket as Millwright, Electrician, Machinist, or Tool & Die Maker; or equivalent practical experience
• 5+ years of hands-on experience in building, installing, commissioning, or field service of industrial automation systems.
• Excellent troubleshooting skills.
• Proven ability to lead technical efforts independently in the field.
• Strong customer-facing communication and decision-making skills.
• Proficient in MS Word, Outlook, Excel and Teams.

Preferred Qualifications

• Associate’s degree in Mechanical Engineering, Electrical Engineering, or Mechatronics
• Ability to navigate robot (Fanuc, Kuka, ABB) teach pendants and PLC (Rockwell, Siemens) interfaces to support fault diagnosis and point touchup.
• Training in proper rigging techniques and safety protocols, including pre-lift planning and preparation.
• Ability to operate a forklift.

Physical & Work Environment Requirements

Ability to:

• Work in industrial manufacturing and variable temperature environments
• Lift up to 50 lbs
• Work at heights or for extended periods of standing / kneeling.