Clinical Case Manager

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VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: $30.65 - $32.26 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Clinical Case Management Team provides clients with the highest levels of acuity and co‑morbidities individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success. The Clinical Case Manager I provides Intensive Case Management Services to clients who have several psychological co‑morbidities that must be managed appropriately for a successful re‑entry into society.

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with individuals (and families as appropriate) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
• Assess barriers facing the clients and develop a case plan.
• Coordinate individualized planning with clients to meet short- and long‑term needs.
• Provide service linkages and support systems to ensure identified needs are met.
• Coordinates case conferences with clients, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation
• Network and communicate with referral agencies and community resources, as well as family members and natural supports
• Participates and assists with outreach events
• Other tasks as may be required to meet the program goals, and goals of program participants

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• Services for this position must be provided on‑site. As a result, the position requires incumbents to report to work on‑site each day of active employment.
• Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the client’s needs, set goals and find the necessary resources to meet those goals
• Coaching and Social Support – accompany participants to activities and services
• Coordinate Care and Case Management as part of team, connecting participants to appropriate services
• Advocacy for participants before other agencies/community settings
• Capacity Building – motivating participant progress
• Outreach and Engagement – Network with service providers, client family members and other natural supports to promote client goals.
• Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental‑illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Master’s degree in social work, psychology, or counseling from fully‑accredited college or university
• Registered with the Board of Behavioral Sciences as an Associate Clinical Social Worker (ASW) or Associate Marriage and Family Therapist (AMFT)

EXPERIENCE:

• Minimum of 1 year of experience providing human services to a special needs’ population

PREFERRED QUALIFICATIONS:

• 2 years of complex clinical experience in program(s) serving homelessness, addictions, under‑served populations or prison re‑entry/diversion

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.