Client Care Center Representative

Job Description

Job Description

Drive your career forward in the fast-paced automotive industry with a company that values your energy, communication skills, and commitment to excellence!
We’re looking for an enthusiastic  Client Care Center Representative to join our team and help keep our community safe while ensuring our customers’ vehicles stay in top condition.

In this role, you’ll connect with service customers by phone, text, and email to schedule maintenance and service appointments, share important updates like recalls, and deliver a top-tier customer experience every time. You’ll be an essential part of our Service Department’s success — all while earning competitive pay, great benefits, and opportunities to grow.

• Answer inbound calls to schedule service appointments

• Reach out to customers via outbound calls and texts to remind them of upcoming maintenance or recalls

• Use our scheduling and customer management software efficiently to organize appointments and track interactions

• Stay informed on current service specials, recalls, and vehicle information

• Collaborate with your team to meet and exceed appointment goals

• Strong communication and interpersonal skills — a friendly, positive attitude is essential!

• Dependable, self-motivated, and goal-oriented

• Comfortable handling a high volume of calls (approximately 120 per day)

• Excellent computer comprehension skills — able to navigate multiple software programs, manage online systems, and enter data accurately while communicating with customers

• Strong multitasking ability and attention to detail

• A reliable team player with solid attendance

• Availability Monday–Friday, 8:30 AM–5:00 PM, plus an occasional Saturday (8:00 AM–4:30 PM) — weekday off provided when working Saturday

• High school diploma or equivalent

• Customer service or call center experience preferred

• Proficiency with computers, including multitasking between different programs and screens

• Strong phone and written communication skills

• $20/hour, paid weekly

• Monthly performance bonuses

• One-on-one coaching and continuous training

• No night shifts or Sundays

• Fun monthly competitions and prizes

• Advancement opportunities after 1 year

• Health, Dental, Vision, and 401(k)

• Paid vacation and sick time

• Modern office setting with dual monitors and headset provided

• Primarily seated, computer-based work

• Supportive, team-oriented environment

Ready to accelerate your career in the automotive industry? Apply today and start driving your success forward!