Service Coordinator

Service Coordinator

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our Kirby-Smith family!

Service Coordinator Benefits

• Above-average industry pay
• Comprehensive benefits package (including medical/dental/vision)
• 401K plan with company match
• Generous PTO package/paid holidays
• Short/long term disability
• Growth opportunities
• Paid training
• Family-owned and operated
• Health and wellness

Service Coordinator Position Purpose

Responsible for reviewing work orders from assigned branches, checking for accuracy, opening, updating, and closing work orders, and calculating and entering time worked by mechanics in a timely and efficient manner.

Service Coordinator Essential Functions

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Reviews work orders from assigned Product Service Managers (PSM) and branches for accuracy
• Reviews technician notes and enters repair descriptions on work orders
• Opens, updates, and closes work orders; inputs data to open work orders such as fuel, sublet, labor, and mileage
• Prints and reviews WIP (Work in Progress) reports
• Initiates communications with Service Managers & PSMs on work orders showing no activity within a specific time
• Acquires and maintains knowledge of manufacturer warranty programs and facilitates warranty repairs appropriately
• Calculates and accurately documents hours worked for mechanics
• Communicate with customers to obtain POs and a status on work approvals
• Maintains and fosters good working relationships with supervisors, employees, manufacturer representatives
• Ensures consistent and reliable on-site attendance
• Performs other job-related duties as assigned

Service Coordinator Minimum Qualifications

• High school diploma or equivalent
• Three (3) years of experience as a mechanic or highly knowledgeable with industry concepts
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
• Exceptional interpersonal skills and excellent communication skills; attentiveness to details and solid problem-solving skills

Service Coordinator Physical Requirements

• Must be able to sit for long periods
• Pushing/pulling/lifting/carrying up to 15 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to safely perform work around pressurized, mechanical, and electrical equipment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.