Front Desk Coordinator

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.


Job Summary


Our client is seeking a diligent and organized Front Desk Coordinator to ensure efficient and professional management of reception activities. The primary responsibilities involve greeting patients, managing check-in/check-out processes, scheduling appointments, and overseeing the reception area.


Key Responsibilities

• Greet patients and visitors promptly and courteously while maintaining an organized reception area.
• Complete patient check-in and check-out processes, notify clinical staff of arrivals, and help coordinate timely patient flow.
• Register new patients and update demographic, contact, and insurance information in electronic health records.
• Schedule, confirm, reschedule, and cancel appointments according to provider availability and practice protocols.
• Answer, screen, and route incoming phone calls, taking complete messages and directing clinical concerns to appropriate staff.
• Verify insurance eligibility and benefits while identifying missing referrals or authorizations.
• Collect copayments, deductibles, and outstanding balances, following established cash-handling procedures.
• Process referrals, medical records requests, incoming documents, and patient portal messages within established timelines.
• Maintain strict confidentiality of patient records in compliance with HIPAA and privacy policies.

Qualifications

• High school diploma or equivalent.
• Customer service, reception, or administrative experience.
• Strong verbal and written communication skills.
• Accurate data-entry skills, basic math, and general computer proficiency.
• Ability to organize competing priorities and stay professional in a fast-paced setting.
• High reliability in attendance and punctuality.
• Bilingual communication skills (strongly preferred).

Experience

• 2+ years of front-desk experience in a physician office, clinic, or healthcare environment is preferred.
• Experience with Electronic Health Records (EHR), practice-management systems, and insurance eligibility tools (ModMed experience is a plus).
• Working knowledge of medical terminology, appointment types, referral processes, and billing concepts.

Skills

• Strong verbal and written communication skills.
• Accurate data-entry and basic math skills.
• Proficiency in general computer applications.
• Ability to manage competing priorities and work efficiently in a fast-paced environment.

Additional Requirements

• Full-time position, Monday to Friday.
• Standard business hours typically from 8:30 AM - 4:30 PM or 9:00 AM - 5:00 PM.
• Flex hours required based on operational coverage needs.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language


This position complies with all state and federal regulations as applicable within the state of New York.


* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:


With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.


Any required state or Joint Commission training is compensated at the state or local minimum wage rate.


* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.