Tech Team Lead - Remote

CX Team Lead

The opportunity

System Pavers is one of the largest and fastest-growing outdoor remodeling companies in the United States, operating across multiple markets and expanding every year. Our technology organization is the engine behind that growth — and we're building it to win.

We recently completed a full replacement of our technology stack — Dynamics 365 CE and FO are live, Azure is our cloud backbone, and we're now in scale mode. This role sits at the intersection of customer experience, marketing automation, sales enablement, and emerging AI technology. You'll lead a team of four engineers, work hands-on in the code, and report directly to our Solutions Architect.

This is a player-coach role. We want someone who can design and build, not just direct. If you're energized by building and delivering great software as part of a disciplined team — and can elevate the engineers around you while doing it — this was built for you.

What you'll own

• Technical leadership
• CX workstream delivery
• Cross-functional partnership

What you bring

• 10+ years of software development experience
• 4+ years leading or mentoring a development team
• Hands-on experience with marketing automation platforms or CRM-adjacent integrations
• Proven track record integrating or evaluating AI/ML tools in a production environment
• Experience working in Azure (.NET ecosystem preferred)
• Strong understanding of API design and third-party integration patterns
• Comfort working in an Agile/Scrum environment with ADO or equivalent
• Excellent communication — you can present to business stakeholders and write clean technical specs

Strongly preferred

• Background in construction, home improvement, or field service technology
• Familiarity with Domo or similar BI platforms for measuring solution impact

How you'll be measured

• Developer velocity lift — ≥30% increase per developer by Q4 vs. Q1 2026 ADO baseline
• AI code integration — ≥80% of pull requests include AI-assisted base code
• Solution adoption rate — ≥80% user adoption within 60 days of deployment
• Defect escape rate — <2 defects per Epic reaching UAT or production
• Sprint commitment reliability — ≥85% of committed story points delivered per sprint

Why System Pavers

• Company in scale mode — new markets opening every year
• Greenfield technology environment — you're not inheriting debt
• AI-first culture — we expect and fund AI tool adoption
• Direct impact — your work drives revenue and customer experience
• $140,000 – $160,000 base salary + annual bonus opportunity
• Fully remote — work from anywhere in the US
• Collaborative leadership team — high trust, low bureaucracy
• Clear growth path as the technology organization matures

System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants. System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.