Quality Assurance and Training Supervisor-San Diego, CA

Maximus is seeking an experienced Quality Assurance and Training Supervisor to lead quality monitoring and training initiatives within a dynamic call center environment. This role is responsible for establishing and communicating QA performance targets, managing QA team performance, and ensuring the consistent delivery of high‑quality service through data‑driven insights and continuous improvement. Position is contingent upon contract award. Why Maximus? Work/Life Balance Support - Flexibility tailored to your needs Competitive Compensation - Bonuses based on performance included Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP) Recognition Platform - Acknowledge and appreciate outstanding employee contributions Tuition Reimbursement - Invest in your ongoing education and development Employee Perks and Discounts - Additional benefits and discounts exclusively for employees Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs Professional Development Opportunities - Participate in training programs, workshops, and conferences Essential Duties and Responsibilities Establish and communicate monthly QA monitoring targets Manage QA team performance to ensure completion and achievement of established targets Provide required daily and monthly reports to leadership #J-18808-Ljbffr