Inside Sales Representative (Seasonal)

Work Is Sweet!

Quality without compromise is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary: The seasonal Inside Sales Representative is responsible for increasing See's Volume Savings business through the sale of corporate gifts, fundraising, and overall volume savings sales. The pay range for this position is expected to be $19.50 - $20.52 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Job Description:

Key Responsibilities:

• Promotes a "customer first" culture and commitment to delivering outstanding results for all customers while focusing on See's principles.
• Achieves sales targets set by management for assigned territory. Increases the number of accounts while retaining and growing existing business. Updates and maintains seasonal sale pipeline to ensure timely and accurate reporting.
• Utilizing lead list, performs outbound telesales calls to potential, current or previous customers via phone and email. Assists customers in selecting the most appropriate products and programs by tailoring recommendations to specific customer needs. Identifies issues and provides appropriate solutions to build value in the customer relationship.
• Effectively nurtures sales leads while utilizing consultative sales skills to assess and close sales.
• Partners and supports Field Sales Representative sales efforts for assigned territory.
• Provides exceptional customer service to potential and existing customers. Maintains positive working relationships and partnerships with Field Sales, Customer Service and Shop Employees to ensure customer needs are always met while fostering a positive work environment.
• Maintains a thorough working knowledge of See's products and Volume Savings programs (Fundraising, Business Gifts, Group Savings, Yumraising, Gift Services), plus Retail and Ecommerce sales channels.
• Ensures customer account information is kept current and accurate by continually updating customer database. Follows all other set processes and procedures.
• Handles inbound customer calls and emails; responds to customers' inquiries in a timely manner.
• Assists with special projects as assigned by Inside Sales Supervisor and performs other duties as required.
• Responsible for identifying opportunities to enhance technology and innovation that will improve departmental effectiveness.
• All See's staff must be committed to the company's core principles and workplace values, including diversity and inclusion.

Minimum Qualifications:

• Two years inside sales, telesales, outbound call center experience, or sales equivalent.
• Friendly and clear-speaking phone voice, effective communication skills required. Superior written and verbal skills appropriate grammar and basic spelling skills required (test administered).
• Self-motivated, results-oriented with competitive spirit.
• Cross-selling and up-selling skills and experience strongly preferred.
• Excellent customer service skills.
• Salesforce or other Customer Relationship Management (CRM) experience preferred.
• Demonstrated PC proficiency in Windows environment; Microsoft Word, Excel and Internet skills required.
• Accurate typing skills of at least 35 wpm with 90% accuracy (test administered).
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.

See's is an EOE. See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).