Customer Service and Sales

Job Description

Job Description

Job description:

We are looking for an enthusiastic, Bilingual Customer Service Representative to join our team!

For over 24 years, Woodland Building Supply has been distributing Lumber, Building Material, Millwork and Hardware to B2B and B2C customers .

Job Summary: As a Customer Service Representative, you will be the primary point of contact for contractors, homeowners and area residents visiting Woodland Building Supply. Your main responsibilities will include providing exceptional friendly customer service to walk in and phone customers, working with sales staff, learning company products, maintaining store appearance, and processing sales transactions accurately and efficiently. You will play a crucial role in maintaining customer satisfaction and driving sales growth.

Duties and Responsibilities:

-Greet and welcome customers in a friendly and professional manner.

-Assist customers in identifying their product needs and provide suitable recommendations

-Process sales transactions accurately and efficiently using the point-of-sale (POS) system.

-Upsell additional materials to enhance the customer's purchase when applicable.

-Answer phone calls in a professional manner to assist customers with questions and quotes. Provide follow-up calls to customers regarding open quotes or other needs.

-Build ongoing professional relationships with our customers.

-Maintain a clean and organized sales counter area, including product displays and assist team with maintaining the cleanliness of the store.

-Collaborate with other team members to achieve sales targets and maintain a cohesive work environment.

-Stay updated on industry trends, new products, and competitor offerings. Know the location of merchandise in store, yard and warehouse to accurately assist our customers.

-Adhere to company policies and procedures, including safety guidelines and ethical business practices.

Qualifications and Skills:

-Bachelor or Associates degree or preferred / Trade School, military or relevant professional experience required.

-2 years of proven experience in a customer service/sales role in Building Supplies, --Construction, or related industry.

-Excellent interpersonal and Exceptional communication skills.

-Proficient in operating a PC, POS system, and handling cash transactions.

-Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.

-Strong organizational skills with attention to detail.

-Ability to work independently as well as part of a team.

-Ability to regularly stand, crouch, kneel and walk for long periods of time throughout the day.

-Ability to lift up to 30 lbs.

-Spanish/Bilingual preferred

Pay/Schedule & Benefits:

-This is a Full-Time / Part Time

-Dental insurance

-Health insurance

-Vision insurance

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift

Experience:

• Home improvement, Lumber or building materials: 1 year (Preferred)
• Retail Customer Service/Sales: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person