Property Operations Assistant — Resident Experience

Description Job Summary The Assistant Property Manager is responsible for executing administrative tasks associated with successful property operation. This includes supporting the Property Manager in ensuring consistent execution of revenue collection and expense management practices, operational and contractual obligations, and resident relations policies and procedures. Essential Job Functions Models and instills company mission and values within all employees Champions continuous improvement and regularly advocate strategies to enhance resident satisfaction, work processes and property performance Meets with prospective residents to show properties and conduct property tours as needed Assists in the completion of the initial rental application Assists in the preparation of leases or rental agreements Furthers residents’ understanding of rent charges and lease issues Coordinates timely revenue collection in accordance with lease obligations and accounts receivable procedures Performs bookkeeping functions to assist the Property Manager in satisfying accounts payable, accounts receivable, timekeeping and payroll submission, and monthly reporting requirements Enters rent information into Yardi in a timely and accurate manner Adheres to expense budget when purchasing property supplies and equipment Executes resident relations policies and procedures Assists in ensuring that the property meets all contractual and operational obligations—safety, security, maintenance, marketing, landscaping/curb appeal, etc. Assists in performing operational reviews and suggest/execute corrective action to address deficiencies Assists in the preparation of monthly financial statements Maintains complete, accurate, legible and compliant documentation and property files Assists in coordinating requests for repairs or maintenance, upkeep, and refurbishment at property Assists in the completion of annual re-certifications for all funding sources accurately and on-time to ensure compliance with applicable program/s (e.g. Low-Income Housing Tax Credit (LIHTC), Home, Public Housing, etc.) Adheres to Fair Housing Laws in all resident and prospect interactions Other duties as assigned Requirements Knowledge, Skills, and Abilities Bilingual English / Spanish required High school diploma or GED required Minimum of two years of administrative experience, preferably in an office setting Experience with affordable housing required Scheduling flexibility based on business needs Sound interpersonal skills Strong written and verbal communication skills Advanced customer service and problem-solving skills Advanced organizational and time management skills Technically proficient in Microsoft Office Ability to work in a fast-paced, action-oriented environment Ability to establish relationships across the organization and at various hierarchical levels Ability to travel up to 10% of the time

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Full medical, prescription, dental and vision benefits Company-paid life and AD&D insurance Company-paid short-term and long-term disability A 401(k) retirement plan with company match Paid time off, accrued based on years of service Supplemental insurance for employees and families Employee Assistance Program for confidential counseling Additional paid day off to provide community or charitable services Paid holidays Peace of mind and a great working environment We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. #J-18808-Ljbffr Ingerman Group