Technical Trainer - Back Office

Overview McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Role The Technical Trainer – Back Office serves as a key enabler of operational excellence within the PMS Support organization. This role is responsible for designing, developing, and delivering structured, role-based training programs focused on athenaIDX back office and revenue cycle workflows. The Technical Trainer will be responsible for training related to new integrations, new applications, and version upgrades. In alignment with enterprise initiatives and standardized workflows, the Technical Trainer ensures that training drives user proficiency, consistency, and adoption across the network. This role partners closely with PMS Support, operational leadership, and cross-functional stakeholders to identify training gaps, reinforce best practices, and improve overall system utilization and performance. Compensation & Benefits Compensation: The target salary for this role is between $105,000 and $110,000 yearly with a 5% bonus. Responsibilities Training Design & Delivery: Design and develop comprehensive, role-based training programs for athenaIDX back office workflows, including billing, A/R follow-up, charge correction, and claims management. Training Delivery: Deliver engaging training through multiple channels, including virtual sessions, instructor-led training, and one-on-one coaching. Materials & Resources: Create and maintain training materials, job aids, and self-paced learning resources aligned with current system functionality and workflow standards. Onboarding Support: Support onboarding of new hires and role transitions to ensure operational readiness. Operational & Cross-Functional Alignment: Partner with PMS Support, Revenue Cycle leadership, and project teams to ensure training aligns with current processes, system enhancements, and enterprise initiatives. System Updates: Stay current on athenaIDX updates, workflow changes, and best practices to ensure training accuracy and relevance. Initiative Support: Support major initiatives (e.g., migrations, upgrades, and new functionality rollouts) through targeted training and readiness support. Standardization: Collaborate with stakeholders to standardize workflows and promote consistent system use across practices. User Support & Continuous Improvement: Serve as a subject matter expert for athenaIDX back office workflows and provide post-training support to end users; develop targeted training based on recurring issues, trends, and support needs; contribute to continuous improvement efforts by identifying opportunities to enhance training delivery, content, and overall user experience. Qualifications Minimum Requirement: Degree or equivalent and typically requires 4+ years of relevant experience. Critical Skills: Deep expertise in athenaIDX application with a focus on back office revenue cycle functions; strong knowledge of end-to-end revenue cycle processes, including claims, denials, and A/R management; experience designing and delivering structured training programs to varied audiences (new hires through experienced users); ability to translate complex workflows into clear, actionable training content; strong analytical skills with the ability to assess training needs and drive targeted solutions; willingness to travel as needed for in-person training and implementation support. Preferred Skills & Competencies: Excellent communication and presentation skills, with the ability to engage and influence diverse audiences; demonstrated ability to coach, mentor, and reinforce learning in a professional setting; strong organizational and time management skills, with the ability to manage multiple priorities; adaptability in a dynamic environment with evolving technology and business needs; experience supporting system implementations, upgrades, or large-scale operational initiatives. Additional Information We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Base Pay Range Our Base Pay Range for this position: $80,300 - $133,900 Compliance & Equal Opportunity McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s name in fraudulent emails, job postings or social media messages. McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer; see our policies for further details. 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