Account Manager (New York)

About Magma

Magma is one of the world's fastest-growing and most celebrated EdTech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning, while giving them real-time visibility into student progress.

The result? More inclusive, engaging, and effective math classrooms for all learners.

But we're not just building better tools. We're tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math, a subject that forms the backbone of so many career paths, we believe the opportunity to improve outcomes at scale is massive.

We're already the go-to solution in thousands of schools and we're just getting started. As we expand rapidly across the U.S. and Europe, we're building a team as ambitious as our mission: to help millions of students unlock their full potential in math.
About the Role

The Account Management team at Magma Math ensures that every district we work with sees real, lasting impact and grows with us over time. Retaining and deepening our relationships with existing customers is just as critical to our mission as winning new ones, and this role sits at the heart of that.

We're looking for a relationship-driven Account Manager who genuinely cares about the outcomes our districts are achieving and is motivated by the long game. This isn't a passive renewal role where you wait for contracts to come up. It's a role for someone who proactively nurtures partnerships, spots opportunities to expand impact, and isn't satisfied until their districts are getting everything Magma Math has to offer. If you're energised by building deep trust, navigating complex deals, and turning satisfied customers into champions, we'd love to talk.

You'll own a portfolio of existing district relationships, partnering closely with administrators and instructional leaders to drive adoption, demonstrate ROI, and identify natural opportunities to grow usage across schools, grade levels, and use cases. You'll be supported by district success managers and marketing but the expectation is that you own your book of business with full accountability.
Responsibilities

• Own the full post-sale lifecycle for a portfolio of districts, including onboarding handoffs, business reviews, renewals, and expansion conversations.
• Proactively monitor account health, usage data, and engagement signals to identify at-risk districts and intervene early with targeted support.
• Build deep, multi-threaded relationships across district stakeholders, superintendents, curriculum directors, math coaches, and building-level principals, to ensure Magma Math is embedded in their long-term instructional strategy.
• Lead regular Business Reviews that tie platform usage to student outcomes, funding priorities, and district goals, making renewal and expansion a natural next step.
• Identify and close upsell and cross-sell opportunities by understanding each district's growth roadmap and connecting unmet needs to Magma Math's expanding product capabilities.
• Represent Magma Math at conferences, in-person meetings, and professional development events to strengthen relationships and stay close to customer needs.
• Collaborate cross-functionally with District Success Managers, Sales, Marketing, and Product to share customer insights, flag churn risks, and inform roadmap priorities.
• Think like an owner: if a district is struggling with adoption or outcomes, you don't wait for someone else to step in.

How to Be Successful

• Build genuine trust with district leaders by consistently delivering value, following through on commitments, and advocating for their needs internally.
• Stay close to your data; know your renewal pipeline, expansion opportunities, and health scores as well as any AE knows their new business pipeline.
• Act proactively: surface risks before they become churn, and identify growth opportunities before your customers think to ask.
• Be coachable, curious, and always looking to deepen your understanding of how districts make decisions, allocate funding, and measure success.

You Might Be A Great Fit If:

• You have account management or customer success experience, ideally in EdTech or education. We typically look for 4+ years in a post-sale or renewal-focused role, but we're open to anyone who can demonstrate they'll succeed here.
• You're as energized by growing an existing relationship as others are by closing a cold prospect and you understand that retention and expansion require just as much skill and hustle.
• You're comfortable holding commercial conversations and aren't shy about discussing contract value, expansion pricing, or renewal terms.
• You want to be part of something special and grow alongside a team that's making a real difference in students' lives.

What We Offer

• Hybrid work: 4 days in-office, 1 day remote
• Great benefits: Comprehensive health coverage + 401(k)
• 20 days PTO to recharge
• Grow with us: Big opportunities in a fast-expanding U.S. team
• Real impact: Help transform how kids around the world learn math

Office Location: New York, NY
Note: we are an in-office first culture and work from our New York office four days per week

Travel: up to 30%

Compensation: $180k-$200k OTE based on experience

Department US Revenue Locations New York