911 Diversion Coordinator (Western)

911 Diversion Coordinator – Be the connection that helps turn crisis moments into pathways toward hope and stability. Full-time, benefit eligible position. The schedule is Monday - Friday 8:00am - 4:00pm. Potential evening hours required to meet dispatch scheduling needs. This role will serve Western region: Lafayette, Cass, Johnson, Henry, Bates, Vernon, St. Clair, Benton, Hickory & Cedar counties. As part of our Crisis Services team, the 911 Diversion Coordinator builds strong partnerships with regional PSAPs and supports dispatch professionals in routing behavioral-health-related calls to compassionate, clinically informed assistance. In this role, you’ll blend outreach, collaboration, and real-time crisis response to ensure callers are connected with the right level of care—supporting our mission to Inspire Hope. Promote Wellness. across the rural communities we serve. This is a great opportunity for someone who excels at relationship-building, communicates with confidence and calm, and is energized by work that meaningfully impacts individuals, first responders, and community wellbeing. Key Responsibilities Engage, educate, and support PSAPs on 911 Diversion program processes and partnership opportunities Build and maintain strong relationships with dispatch centers and law enforcement partners Provide training, technical assistance, and ongoing collaboration to dispatch staff Deliver person-centered, trauma-informed crisis intervention via phone Identify caller needs quickly and coordinate the most appropriate level of support (e.g., mobile outreach, intake, community resources) Complete Zero Suicide screenings and ensure timely follow-up with dispatch staff Partner with Crisis Line Clinicians and Mobile Crisis Response Conduct required follow-up calls with callers and community partners Attend scheduled meetings and supervision, maintain productivity, and complete accurate documentation Provide culturally responsive support and maintain knowledge of Compass Health services and referral resources Ensure strong communication with each caller’s multidisciplinary treatment team Remain flexible with scheduling and assist with additional responsibilities as needed Education, Skills, Knowledge and Expertise • Bachelor’s degree required • Associates degree accepted if a Bachelor’s degree can and will be obtained within two (2) years of hire WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS: • Working knowledge of DSM-V required • Minimum of two (2) years of related experience, either in behavioral health or dispatch center required • A valid drivers license and agency established minimum automobile coverage required You’ll be a great fit for this role if you: Thrive in collaborative, community-focused work and enjoy building partnerships Remain steady, empathetic, and solution-oriented when supporting people in crisis Communicate clearly with a wide range of partners, from dispatch professionals to clinical teams Can balance outreach, training, and clinical phone support with ease Are committed to culturally responsive, strengths-based services Appreciate the impact of connecting individuals with the right support at the right moment IND2