Assistant General Manager
The Abbey Resort
What's in it for you...
What you'll be doing...
Experience & Education:
- Insurance enrollment available from DAY 1!
- Paid time off available from DAY 1!
- Holiday pay available from DAY 1!
- 401(k) enrollment after 30 days!
- Hotel and travel discounts at worldwide destinations!
- Professional development and promotion opportunities!
What you'll be doing...
- Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
- Effectively manage budgeted revenue by partnering with sales and revenue management.
- Control purchasing to ensure effective management of controllable expenses.
- Hire, train, and motivate an effective hotel team to deliver on guest expectations.
- Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
- Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
- Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work.
- Listen to guests and empathize with their challenges and act on guests concerns.
- Always maintain professionalism consistent with hotel brand and company expectations.
- Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.
Experience & Education:
- 5+ years of hotel management experience, preferably with the same brand
- Experience or involvement with sales and revenue management preferred
- Bachelor's degree or equivalent education and experience required
- Valid driver's license
- Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
- Strong administrative skills with intermediate experience with Microsoft Office systems
- Must be able to speak, read, and write in primary language used in the workplace
- 8+ hours per day; stand, sit, and walk frequently throughout the workday
- Lift, lower, push, pull, and maneuver up to 30 pounds occasionally
Vacancy posted 3 days ago
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