Systems Engineer II

Job Description

Job Description

Who we are

COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

This is a salary position. Compensation will range from $65k to $75k depending on experience.

An MSP Systems Engineer II (Managed Service Provider Systems Engineer) is a professional responsible for managing and supporting the IT infrastructure of client organizations within a Managed Service Provider (MSP) environment. Their primary role is to ensure the efficient, secure, and reliable operation of systems and networks, provide technical support, and implement solutions that improve the client’s IT environment. The role typically involves working with a wide range of technologies, from networking and servers to security systems and cloud services.

Key Responsibilities:

• Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations.
• Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services.
• Monitor and maintain servers, network devices, and other IT infrastructure components.
• Ensure the optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipment.
• Troubleshoot and resolve network and server issues, such as connectivity problems, latency, or hardware failures.
• Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms.
• Manage vulnerability assessments, patch management, and intrusion detection/prevention systems.
• Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages.
• Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security.
• Offer solutions to complex IT challenges, ensuring high availability and system performance.
• Serve as an escalation point for complex issues that require in-depth technical knowledge.
• Monitor the health and performance of client networks and systems using monitoring tools (e.g., Nagios, SolarWinds, Datto).
• Optimize system performance through regular maintenance, updates, and improvements.
• Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation.
• Support and manage client cloud services (e.g., Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (e.g., VMware, Hyper-V).
• Assist with cloud migrations, configuration, backup, and restore processes.
• Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments.
• Configure and manage backup solutions for client environments to ensure business continuity.
• Regularly test and verify backup systems and procedures to ensure data integrity and the ability to restore systems in case of failure.
• Maintain detailed documentation of client systems, networks, configurations, and service tickets.
• Provide periodic reports on system performance, uptime, security status, and any incidents or issues addressed.
• Create and update SOPs (Standard Operating Procedures) for common systems and services.
• Build strong relationships with clients by understanding their needs and providing timely technical solutions.
• Communicate technical information in an accessible and understandable way to non-technical stakeholders.
• Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement.
• Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrations.
• Manage project timelines, resources, and communication to ensure successful and timely project delivery.
• Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions
• Collaborate with account managers to ensure client satisfaction and effective service delivery.

Key Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 4-5 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles.
• Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies (e.g., VMware, Hyper-V).
• Strong knowledge of networking concepts, protocols, and security practices (e.g., TCP/IP, DNS, DHCP, VPN).
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and automation tools (e.g., Ansible, Terraform) is a plus.
• Excellent problem-solving skills, with the ability to analyze complex systems and propose effective solutions.
• Strong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholders.
• Must have valid drivers licenses, clean driving record, and reliable transportation. 
• Will be on call every 4 weeks. There is a bonus paid during on-call weeks. 
• Will occasionally go to client sites. Will be given mileage if personal car is used.

Preferred Experience:

• Experience with ConnectWise
• Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect) are advantageous.
• Experience with scripting or programming languages (e.g., Python, Bash, PowerShell) for automation tasks.
• Familiarity with database management systems (e.g., SQL Server, MySQL) and data backup and recovery solutions.

What we do for you

At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Unlimited Approved PTO after one year (2 weeks your first year)
• 10 Holidays including your Birthday and a Floating Holiday
• Gym reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid Maternity and Paternity leave
• Paid certifications
• Learning and development programs

Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

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