Support Specialist Junior

Junior Client Support Specialist

Position Overview

We are seeking a motivated and customer-focused Junior Client Support Specialist to join a growing client services team. This role serves as the primary point of contact for business clients, providing support, troubleshooting, and education on workforce management, payroll, benefits, and business technology solutions.

The ideal candidate is a strong communicator, enjoys solving problems, and can confidently navigate multiple systems while delivering an exceptional customer experience. Every day brings new client questions and unique challenges, making this an excellent opportunity for individuals who thrive in a fast-paced, client-facing environment.

Key Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, and case management systems.
• Research, troubleshoot, and resolve client issues related to payroll, benefits, HR, and technology platforms.
• Manage client cases from initial contact through resolution, ensuring timely follow-up and customer satisfaction.
• Educate clients on system functionality, tools, and best practices to improve their user experience.
• Build strong relationships with clients through professionalism, empathy, and effective communication.
• Document and track customer interactions, resolutions, and follow-up activities within CRM systems.
• Collaborate with internal teams to resolve complex issues and escalate cases when necessary.
• Maintain productivity, service quality, and client satisfaction metrics in a structured support environment.
• Continuously learn new processes, technologies, and product enhancements to better support clients.

Qualifications

Required

• Previous customer service experience in a call center, office, retail, hospitality, restaurant, or client-facing environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Comfortable managing multiple applications, systems, and screens simultaneously.
• Strong computer proficiency and ability to learn new software quickly.
• Ability to work effectively in a fast-paced, metrics-driven environment.
• Strong attention to detail and organizational skills.

Preferred

• Experience supporting payroll, benefits, HR, consulting, financial services, or software products.
• Case management or customer issue resolution experience.
• CRM experience, such as Salesforce or similar platforms.
• Bilingual Spanish proficiency.
• Bachelor's degree.
• Project coordination or project management experience.

Ideal Candidate

The successful candidate is a tech-savvy customer service professional who enjoys helping people and solving complex problems. Whether your experience comes from retail leadership, hospitality, customer support, technology, or call center operations, you have the communication skills, professionalism, and curiosity needed to learn new systems and deliver outstanding client experiences.

You are someone who:

• Builds trust quickly with customers.
• Learns technology and software platforms with ease.
• Enjoys troubleshooting and finding solutions.
• Stays organized while managing multiple priorities.
• Thrives in a team-oriented and performance-driven environment.

Schedule & Work Environment

• Full-time position.
• Training schedule between 8:30 AM – 5:30 PM MST .
• Regular schedule following training: 9:00 AM – 5:30 PM MST .
• Seasonal schedule adjustments may occur based on business needs.
• Hybrid work environment:
  • After training: 4 days in-office, 1 remote day per week
  • Opportunity to earn 2 remote days per week after 90 days , based on performance.

Key Skills

• Customer Service
• Client Support
• Troubleshooting
• Case Management
• CRM Systems
• Salesforce
• Written & Verbal Communication
• Problem Resolution
• Technical Support
• Relationship Management
• Multitasking
• Data Entry
• Microsoft Office
• Call Center Operations
• Payroll & Benefits Support

Experience Level

Entry-Level to Intermediate

Career Path

This position offers strong growth opportunities for candidates interested in advancing into Client Success, Account Management, Payroll Support, HR Services, Operations, Project Coordination, or Technical Support roles.

This is a Contract position based out of Tempe, AZ.

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Tempe,AZ.

This position is anticipated to close on Jul 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.