Bilingual customer service representative

A manufacturing facility in Charlotte, NC is looking for a Customer Service Representative looking to interview candidates ASAP. This role is fast paced and demanding. This company is growing quickly and willing to train for upward progression. This is a Direct Hire opportunity. This will operate off the 1st shift schedule Monday-Friday.


salary: $45,000 - $45,760 per year
shift: First
work hours: 7 AM - 3:30 PM
education: High School

Responsibilities

• Fluent Correspondence: Manage high-volume email queues, drafting professional and grammatically correct responses in both English and Spanish .
• Verbal Translation: Serve as the primary point of contact for Spanish-speaking clients over the phone, handling inquiries ranging from product availability to technical application advice.
• Order Accuracy: Translate customer requirements into internal work orders, ensuring that specific needs for wood stains, finishes, and coatings are accurately captured in our system.
• Client Relationship Management: Build rapport with Spanish-speaking contractors and distributors to improve retention and ensure they receive the same level of white-glove service as our English-speaking accounts.
• Documentation: Assist in translating product data sheets or safety labels into Spanish when necessary to support field teams.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Bilingual (5 years of experience is preferred)
• Customer Service (2 years of experience is preferred)
• Typing Skills (2 years of experience is preferred)
• Telephone Etiquette (2 years of experience is preferred)
• Active Listening (2 years of experience is preferred)
• Follow-up (2 years of experience is preferred)
• Front Desk (2 years of experience is preferred)
• Basic Computer Skills (2 years of experience is preferred)
• Client Service
• Customer Relations

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.