Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Field Service Technician is responsible for performing field service activities at customer sites in a safe, efficient, and professional manner. This role involves troubleshooting and servicing mechanical, electrical, diesel, and other technical equipment, performing preventative maintenance, managing parts inventory, and identifying and resolving safety issues involving both Company- and customer-owned equipment.

The Field Service Technician works directly with customers and may support multiple sites and technologies depending on the business unit and location. Critical thinking, troubleshooting, and the ability to assess situations and develop effective solutions are essential to success in this role.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain a safe working environment and culture within the organization and at customer sites.
• Perform field service, troubleshooting, preventative maintenance, and repair activities on equipment and systems.
• Identify and address safety concerns involving Company- and customer-owned equipment.
• Maintain appropriate parts inventory and ensure Company property is properly cared for.
• Demonstrate a high-impact culture through innovation, accountability, and empowerment.
• Work effectively in a team environment and collaborate with customers, coworkers, and other stakeholders.
• Work under direct supervision when required while demonstrating the ability to work independently and make sound decisions in the field.
• Communicate technical information clearly and professionally with customers and internal teams.
• Apply critical thinking and problem-solving skills to diagnose and resolve technical issues.

Requirements

• Travel may occur and include overnight stays and time away from home.
• Ability to work at multiple customer sites and with various equipment and technologies as required by the business unit.
• High school diploma or equivalent.
• 0–2 years of technical work experience; 1 year preferred.
• Previous work experience in a technical, mechanical, electrical, diesel, plumbing, HVAC, construction, or related field is preferred.
• Ability to obtain all required customer clearances (TWIC, DISA, etc.), as applicable.
• Ability to obtain and maintain a DOT Medical Card, if required for the position.
• Clean and acceptable driving record.
• Ability to work independently and make sound decisions in the field.
• Experience working in a customer-facing environment preferred.

Driving Requirements

• Must possess and maintain a valid driver's license.
• Must meet Company requirements for driving a Company vehicle.
• Must maintain an acceptable Motor Vehicle Record (MVR) and driving history.
• Must complete all required driver documentation and acknowledgments.
• Must meet any applicable DOT requirements based on the position and business unit.
• Must provide a copy of a valid driver's license and any other required documentation.
• Must successfully complete any required driving or vehicle-related training.

Skill Requirements

• Mechanical, electrical, diesel, fusion, or related technical experience depending on the business unit.
• Strong troubleshooting and critical-thinking abilities.
• Ability to work effectively without direct supervision.
• Technically sound with the ability to learn and apply new technologies and processes.
• Experience with Microsoft Office and smart devices.
• Strong customer service and communication skills.
• Ability to synthesize technical information and communicate it clearly.
• Ability to assess customer needs and experiences to develop effective solutions and achieve desired outcomes.
• Ability to solve problems in novel and unexpected situations.

Compensation

The estimated pay rate for this position is $25.00 per hour. The actual pay rate offered may be higher based on experience, skills, and qualifications.

Xylem offers a comprehensive benefits package including health, dental, and vision insurance, paid time off, paid holidays, retirement savings plans with company match, and other employee benefits. Benefits eligibility may vary based on position and employment status.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation