Customer Support & Sales Representative

edZOOcation is seeking a Customer Support & Sales Representative to serve as a frontline ambassador for its mission-driven brand. This full-time, remote role offers $18/hour plus benefits, including health insurance, dental, 401(k), paid holidays, and work-from-home flexibility. The successful candidate will manage customer conversations across multiple channels, support revenue through upselling and retention, and leverage AI-powered tools to improve speed and automation. Job Title: Customer Support & Sales Representative Employer: edZOOcation Location: Remote (US-based) Pay: $18/hour Job Type: Full-Time Schedule: Monday–Friday, with structured performance-driven expectations Key Responsibilities Manage inbound tickets via Gorgias (email, chat, SMS, social DMs) Respond to customers within 24-hour SLA while maintaining 95%+ CSAT Make outbound and inbound phone calls to resolve issues, conduct surveys, and support retention Recommend add-ons, prepaid plans, and upgrades when appropriate Convert cancellations into skips, plan adjustments, or prepaid options Manage subscriptions inside Recharge and maintain accurate Shopify accounts Coordinate with fulfillment partners for smooth order deliveryRespond to social media comments and DMs in alignment with brand voice Use AI tools to draft responses, improve efficiency, and categorize tickets Follow SOPs and maintain accurate documentation Manage daily tasks inside Motion project management tool Track time accurately in Gusto and meet productivity expectations Candidate Requirements Hands-on Shopify experience Experience with Recharge or similar subscription platforms Experience with Gorgias or similar helpdesk systems Background in e-commerce environments Experience with upselling, retention, or revenue-support conversations Comfortable using AI tools to enhance productivity Preferred: Naturally outgoing and confident on the phone Strong written communication skills with ability to match brand voice Highly organized and self-managed Performance-driven mindset with focus on metrics and improvement Competitive hourly pay ($18/hour) Health insurance and dental coverage 401(k) plan Paid holidays and vacation time Work-from-home flexibility Growth opportunities as company expands Mission-driven culture donating 10% of profits to wildlife conservation About edZOOcation edZOOcation inspires children ages 3–12 to fall in love with wildlife while protecting endangered animals through monthly subscription boxes. Combining science, conservation, and hands-on learning, the company donates 10% of profits to wildlife conservation and is proud to be a women-owned, mission-driven business. Application Process How to Apply: Submit your application via edZOOcation’s recruitment channels. Highlight your e-commerce, customer support, and sales experience. Shortlisted candidates will be contacted for interview. #J-18808-Ljbffr