Operations Specialist II (Pasadena, CA)

Deposit Operations Specialist

Responsible for providing internal and external client and member support related to deposit products (checking, money markets, certificate, retirement), account types (personal, living trust, estate, conservatorship, uniform trust minors, coogan etc.) and all credit union services linked to those products and types. Coordinates, monitor, audits and process transactions and inquiries related to Retirement, fiduciary, and court mandated accounts. Serves as the primary point of contact between the Credit Union, members, and other external parties to include vendors, justice systems and other regulatory bodies. Team member is expected to be well versed in multiple compliance and regulatory matters as it pertains to the financial industry. Team member will assist in special projects as assigned and provide assistance and training to Operations Specialist I team members and provide back-up support to all positions within the department. Assist in the managing and creation of department and organizational policies and procedures. Ensures financial discipline, fiduciary responsibility, operational integrity, process improvement and efficiency in all departmental work.

Research, and responds to a variety of telephone, mail, email, chat and other member inquiries and provides accurate information to internal and external parties Must be well versed in all department and organizational policies and procedures in relations to Advanced Account Administration. Maintain knowledge of products and services, must be familiar with operational elements and have a general understanding in the legal aspect of accounts, including retirement contribution and distribution guidelines as outlined by the Internal Revenue Service to include tax reporting rules and forms. Advance knowledge for revocable and irrevocable trust accounts, power of attorney, court orders, account disputes, dormant/escheatment accounts and decedent accounts. Must understand and effectively explain in writing or verbally the concept and rules around NCUSIF (National Credit Union Share Insurance Fund) share insurance to include differences based on vesting, and be able to address and explain methods to maximize coverage. Must be able to process all forms of account file maintenance in compliance with procedural requirements, including, but not limited to opening all fiduciary account types (estate, conservatorship, guardianship, coogan, etc.) and legal and court mandated blocked accounts with a high degree of accuracy. Ability to interpret, and respond to California and out of state court orders. Researches, tracks and responds to outside third-party consumer reporting agencies specific to member disputes within required Federal Fair Credit Reporting Act guidelines and timeline. Proficient with account vesting changes specific to trust, estate, conservatorship and an understanding to legal rules specific to limited or full authority guidelines as outlined in court orders, and interpretation of trustee authority and definition of incapacity as outlined in California Probate Code and regulations. Other account type changes, certificate renewals, review and approval of all fiduciary accounts and various account corrections. Supports organizational validation processes for statements, tax reporting, dormant accounts monthly dividend payments, and any other special projects as assigned by management. Maintains continuing education and knowledge to be well versed in statutory codes to include Probate, Commercial, Financial, Code of Civil procedures as it applies to levies, garnishments, subpoenas, Escheatment laws and other regulatory statutes. Interacts and communicates with attorneys, representatives of the U.S. Justice system and other interested parties to court and legal matters. Must maintain accurate records, work with high level of accuracy and in adherence with legal and court mandated timelines and requirements. Communicates Credit Union policies, products and services to members, other financial institutions, external parties and members as necessary. Provides support and assists back-office support departments with operational questions as it relates to all deposit products to include processing of Wealth Management distributions for investments, accurate tax reporting, Marketing campaign research and problem resolution, Finance and Accounting in support of Fed Wire, and California time deposits. Collaborating with Member Account Protection in the review of new member applications and fraud prevention. Achieves individual goals and supports department goals. Meets personal development and training objectives established by the Vice President of Deposit Operations and completes Wescom University core curriculum, including required regulatory training. Will assist in the training of other Deposit Operations Specialists and Branch and Contact Center Representatives. Must effectively and professionally communicate well both verbally and in writing with a strong focus on detailed letter writing for account settlement and legal accounts. Effectively shares information and ideas with others and demonstrates effective listening skills. Provides support, guidance to internal and external users of Wescom's membership applications, Requires advance knowledge of the associated systems (Onfido, ChexSystems, Early Warning, ID Verification), with a focus on logical decision making, procedural adherence and risk management. Minimize risk and exposure to the credit union, must maintain an understanding of the Member Identification Program, Patriot Act, UDAAP Requirements, Truth in Savings, Elder Abuse, eSign consent and other compliance requirements. Expected to be well versed in technology applications including the operating system and ancillary systems such as the IRA Service Center, Early Warning, New Membership Application, Wescom Membership Application, Onfido, OFAC, ID Verification and ChexSystems. Responsible for the organizations charged-off share process with a focus on accuracy, adherence to California Code of Regulations specific to regulatory timelines and maintaining of accurate records for reporting and tracking purposes. Daily communication and oversight of vendors related to charged-off shares to ensure accurate record keeping, adherence to consumer financial records and managing, balancing and payment of invoices. Must maintain compliance with security standards, policies and procedures, and risk management measures. Maintains confidentiality of Credit Union and member records while demonstrating high levels of integrity. Protects the Credit Union's financial interest by controlling and balancing individual and departments teller totals. Reviewing, researching, and posting entries to General Ledgers, clearing of entries, and reporting to upper management and reconciliation submission. Ensures individual appearance and demeanor reflects the desired level of professionalism as specified in the Employee Handbook and maintains the physical environment of his/her work area according to Wescom standards.

High School graduate. Must have advanced branch operations experience including an understanding of operational issues and compliance requirements. Knowledge of Probate, Financial, Civil Code, IRA, Trust and Fiduciary accounts. Clerical/accounting experience, 10 key/finger dexterity, general business writing skills, effective communication skills, both written and oral, good organizational skills, ability to work independently in a fast-paced multi-deadline environment, and professional conduct and appearance.

Must be resourceful, capable of working in a group environment or in an individual setting. Must possess good judgment and analytical skills. Ability to handle multiple tasks simultaneously with a high level of accuracy and attention to detail. Ability to work in a fluid environment, display excellent communication skills, both written and oral, time management skills, interpersonal skills, human relations, strong sense of team responsibility, and commitment to Credit Union's Mission and Vision Statements, and Core Values. Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook) and should be familiar with most functionalities of Symitar. Must be proficient in technology applications including the Credit Union's operating system and specialized software required for performance of position. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position may qualify as Remote or Hybrid with a home base at one of Wescom's offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee. The work environment characteristics described here are representative of those an employee encounters while performing functions of this job. The noise level in the work environment is moderately quiet. It is a non-smoking environment.